I’m so frustrated with this company. I ordered my box on 7/27, it’s now 8/31 and I have yet to receive my order or even an email stating the item has shipped. I spent $66 USD on this and can’t get a refund because the company is not responding to my messages.

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Never arrived

Aug 07, 2020

Amy F.

1 Review

Subscribed for 1 month

Overall

Shipping

Quality

Curation

Ordered in mid May, it's now August, no box received and the seller hasn't replied to the last 2 emails (the first one after 6 weeks I was told it was running late but then it still hasn't arrived after another 6 weeks). I've now had to contact cratejoy to see if I can get my money back.

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Nov 28, 2019

Anastasia E.

1 Review

2 Helpful Votes

Subscribed for 2 months

Overall

I was billed twice for this box in August but never received one. I tried to contact the seller - no answer.

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Box Zero said...Mar 10, 2020

Hi Anastasia,
I'm so sorry you haven't received your boxes, they were sent to you from the UK, so can only assume they are held in customs somewhere? I also haven't been able to locate any messages from you. If you'd like to get in touch directly to us, I'll arrange for new boxes to be sent out to you this month. Rachael x