I’m so frustrated with this company. I ordered my box on 7/27, it’s now 8/31 and I have yet to receive my order or even an email stating the item has shipped. I spent $66 USD on this and can’t get a refund because the company is not responding to my messages.
Ordered in mid May, it's now August, no box received and the seller hasn't replied to the last 2 emails (the first one after 6 weeks I was told it was running late but then it still hasn't arrived after another 6 weeks). I've now had to contact cratejoy to see if I can get my money back.
I was billed twice for this box in August but never received one. I tried to contact the seller - no answer.
I'm so sorry you haven't received your boxes, they were sent to you from the UK, so can only assume they are held in customs somewhere? I also haven't been able to locate any messages from you. If you'd like to get in touch directly to us, I'll arrange for new boxes to be sent out to you this month. Rachael x