Q: I tried to order but there are 5 questions that need to be complete and for some reason the page won't allow me to scroll down to see the 5th question, and therefore I cannot proceed. Asked by Chris C., August 2020
We're sorry to hear you're having trouble during checkout. Have you tried refreshing the page or using a different browser? Perhaps, this was an issue with the data connection. We'd love to be able to support you further, however, we're unable to post our email in this post. Our customer support email can be found on our website.
Oh Baby Boxes Team
Q: I got a notification that my 6 month/6 package subscription has expired asking me to renew. Yet……. I only received 5 packages. Where is the 6th? (6 tracking #’s: 1 for label created, 5 for pkgs)Asked by Dannielle W., September 2022
Thank you for bringing this to our attention. I've gone ahead and checked this and it looks like all 6 boxes have already been shipped to the gift recipient. The first box's tracking information is no longer available because USPS only keeps tracking records for a few weeks. This is also the reason why you're seeing the first box tagged as "Label Created, not yet in system". Hope this helps, Danielle! Don't hesitate to reach out to our team via email should you have any more questions. Have a great day!
Oh Baby Boxes Team
Q: I was missing the avocado shakers my receive my said. Can you help me? Asked by Erika B., May 2022
Hello Erika! I'm so sorry to hear there's a missing item in your box. This is definitely not as per our usual standard. We always do our best to ensure your boxes arrive in perfect & complete condition however our boxes are carefully hand packaged monthly and as a result, one does fall through the cracks once in a while. Don't worry, our team will be more than happy to process a replacement for the missing item. Simply send our Customer Support Team an email and they'll make sure this is resolved asap. I'm unable to post our email in this reply, but our support email can be found on our website. Have a great day! :) - Oh Baby Boxes Team
Q: Hello! im interested in purchasing this box as a xmas gift for a friend whose due in early January. are all of the boxes specific towards pregnancy? or will there be boxes catered towards the baby/momAsked by Jackie T., December 2021
Hi Jackie! All our boxes are curated to match the due date provided when you place an order. Once our team sees that your friend's due date has already passed, we will automatically curate a postpartum box for her filled with goodies to help ease the transition. Hope this helps with your concern, Jackie! Please don't hesitate to reach out to our customer support team should you have any other questions. I'm unable to post our email in this reply, but our support email can be found on our website. Have a great day! :)
Elisha | Oh Baby Boxes
I got my first box today and I love it. The massage oil and day cream are very nice. I like the ginger chews as well. I was excited about the ultrasound photo frame.
I received my first box and loved it. The products were very good quality for the subscription price. I look forward to seeing the next box. I will be renewing my subscription.
These boxes are so cute! I have loved all the products that came so far in them. Makes my pregnancy even more exciting and with products to help throughout it.
I received my first box today and I LOVE IT! ❤ Everything is super quality and would definitely suggest getting it! Can't wait for my next box!
I was really disappointed in this box. My first box was awesome but this one really sucked.
I had some issues with my order and I was quickly responded to and my situation was corrected!
Was able to then submit the correct order I want. Looking forward to see what arrives!
Thank you for your help!
This was gifted by my in-laws and it was such a fun surprise to get in the mail! The items are great and I’m excited to use them.
I was so excited to receive this box! I had been looking into getting a few things that were included in this months box. I was pleasantly surprised how high quality all the items are. Absolutely adore the mama compression socks!
This box made me super happy at home on quarantine this was perfect! I love that I have something to look forward to! And the products are all amazing I am so excited to use them all!
Never recieved any box and they never gave me a refund! Scam!
Thank you for bringing this to our attention. I'm so sorry to hear you did not receive any of your boxes. I've gone ahead and checked your account and saw that you canceled your subscription on March 9th and requested to have all your remaining boxes refunded on March 10th. As per our records, your refund was processed on the same day and it should have been back to your account within 7-10 business days. We would recommend you check this with your bank as they may be able to help you better. One of our team members will be reaching out to you via email to send a screenshot of your account's record and history. In the meantime, let us know if there...
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