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On The Go Mom Box was created to inspire, motivate and encourage the everyday modern day mom all around the world. Our monthly subscription boxes are catered to moms from all different walks of life that are simply trying to juggle it all while being the best mother possible. Within each box you can expect to receive 4-6 items each month.
Q: I been trying to contact this seller ordered my box March 24th it is now May 6 and nothing not even a response from the seller . I just want my $125.21 back . Asked by Karina E., May 2021
Our customer’s happiness & satisfaction is priority to us here @ On The Go Mom, we will be more than happy to work with you to solve any issues or concerns you may have.
I am having the same problem. Been trying to get in contact with them about getting my money back as well. This is ridiculous that you need to wait months upon months to get even a simple response. I would like to have money refunded and also believe that I am entitled to the boxes that I am owed as well
Q: Can 2 people share this box, or should we get a 2nd subscription?Asked by Allan G., September 2020
I would suggest that you purchase a second subscription if interested in sharing with someone. This box is dedicated to encouraging self care and a balanced life so I want each and every customer to experience the pure joy and excitement of the entire box!
Q: When is my subscription billed?Asked by Allan G., September 2020
Once you subscribe/purchase you will be billed immediately for the current month’s box and your plan with renew the 15th of each month thereafter if you select the monthly plan and wish to continue with your subscription. There are also 3, 6 (month) & annual plans that are prepay & billed immediately as well for the plan that you desire and these plans are discounted to guarantee you savings! You can cancel at anytime for any reason and re subscribe at your convenience.
Q: When is my subscription going to be shipped?Asked by Allan G., September 2020
Boxes are shipped by the 7th of each month!
Charged me for 3 deliveries and only sent one after weeks of working with Service. I would never use this service again. Horrible experience. On the go Mom's is a scam and does not follow through. Use at your own risk.
Cratejoy does not take care of you when the vendor fails.
3 month subscription placed in MAY, to date have only received ONE of three and it is AUGUST. Not cool. Letting the 3 mo subscription run out (hopefully will actually get the other 2) and moving on to a supplier that can ship monthly.
Love the look of this box. So many items. I haven't given it to my daughter yet but I'm sure she will enjoy and may want to subscribe on her own. Thanks
I’m so happy to hear that you were satisfied and pleased with your box that was a gift to your daughter. I hope that she enjoys it as well and thank you for supporting our small business, welcome to the #momsquad!
I ordered my first box in November, I have not received it. Was charged for another box still haven’t seen it. Probably will cancel!! And need a full refund:(
We sincerely apologize for any inconvenience that this may have caused you and value you as a customer. Please be mindful of shipping schedule when you place your order as well as the busy holiday season also that may cause some delays. Again we apologize and we take this matter very seriously and will be more than happy to resolve the issue as quickly as possible. Thank you for supporting small businesses like ours that depend on valuable customers like yourself!
This was an amazing box! Got it for my stepmother and she absolutely loved it. The products were all high quality and good quantity. The box was so pretty, and included a cute bag. Honestly, I was a little hesitant in the beginning to buy this because it was a little more money than some others, but man it was so worth it! I've already purchased a subscription for my stepmother and plan to get one for my self too. The responsiveness and personal touch from the owner was such a sweet touch. My pictures only show some of the stuff because my mom got too most of it before sending pictures.
Let me start out by saying that when I opened this box I found a note. Thinking that it was just something premade up I opened it up and to my SURPRISE it was not a premade note but a personal note from Renay. I couldn't believe it.. That meant a lot to me.
Then once I opened the package I found items that I could actually use. Inside the box were two face masks, Skin Polish Scrub, Dark Chocolate, Bath Bombs (which I can never have enough of), Hand lotion, and a reusable bag.
I did pay full price for this box with no coupon off code or etc. I feel this box is worth its price. I am looking forward to using these items tonight. For a moment to unwind and destress.
Thanks On The Go Mom Box. You Rock!!!