4.7Average Subscriber Rating
by Rhonda, Feb 22, 2019
Post office marked it delivered, but I didn't receive it. Company made me stay on hold for 40 minutes so I could report this to the post office. Post office keeps saying they delivered it. So since it's the customer's responsibility to contact the post office, instead of the sellers, I'm canceling. And they won't refund.
Hi Rhonda! We're so sorry for any miscommunication regarding this issue. USPS did mark your package delivered today and we opened a case with them on our end regarding what happened, whether the package was lost, stolen, or damaged in transit. We always recommend to our customers that they also call the post office to file a claim on their end so both sides of USPS can be investigating this issue so we can prevent this from happening again! Very frequently, USPS does marks things delivered and actually deliver them the next business day instead. We are more than happy to send a replacement for this box to you as we discussed, and will have that on its way to you within 24 business hours. Thank you so much for your understanding!
by Licy M., Jan 27, 2019
The problem with this book box is it is supposed to come on the 22nd at the latest every month but instead it comes on the 26th. I come home from school every day and it is so disappointing when it’s not there. So by the time i do get my box, I am too excited from anticipating the box for so long, i open all of the gifts then. Do not get this book box if you don’t like fantasy. On the website of past archive boxes almost not that many of them are fantasy. But in the past four months I’ve had the book 3/4 of them have been something I cannot being myself to read. I got this book box for a year as a birthday gift, each month I hope the book selections will be more appealing.
I'm so sorry that you've been disappointed with our boxes the past few months! It can often be a challenge to find books that work with our unique concept that vary regularly in multiple genres, especially in slower publishing months where there are limited books being released. We always try to vary our genres as we know not everyone will be a fan of fantasy or contemporary, so we definitely do try to switch it up! Please know that we welcome our subscribers (or anyone interested in our boxes) to email us and we're happy to let you know the selected title before shipping so you can decide if you want to skip a month before receiving a book you're not interested in! We want you to be happy with your experience, not forcing yourself to read something you have no interest in! Regarding our shipping, I am incredibly sorry for the delays the past few months. We're really excited to be starting our own fulfillment within the next few months that we manage ourselves, so we don't have to rely on outside sources! We are really excited about this and we hope you are too! Please feel free to email or reach out if you ever have any questions or concerns and we'll be happy to help you at anytime to make your subscription experience as enjoyable as possible.
Once Upon a Book Club
Unprofessional On Facebook
by Jamie H., Jan 23, 2019
I am highly disappointed in how unprofessional they were on the facebook business page. Instead of addressing the concern, they turned off the comments after stating that they only want positive comments on that page. That is sad considering any business should welcome honest feedback and address the issue in a respectful manner. I have unsubscribed and will NEVER go back. Disrespectful and rude-
Hi Jamie! I am so sorry if you felt that we were disrespectful or rude in our Facebook group. We are always accepting and open to all feedback anyone has regarding our boxes, however, we do ask that negative feedback not be posted on our social media publicly and instead is messaged to us privately either via email or private message on Facebook to our business page so we can best resolve the situation! I sincerely apologize if you felt that we were rude or disrespectful in anyway, and truly do appreciate your feedback regarding our boxes.
by Taylor R., Jun 26, 2018
ordered this as a birthday present for my best friend. here we are almost a month later, with no box shipped. feels great to spend 100+ dollars with a company to get nothing!
We're so sorry about the delay in shipping this month. We sent an email notifying subscribers that our last item for our June box was custom designed, but arrived misprinted. Not wanting to send a gift that wasn't up to our standards, we are receiving replacements and let all our subscribers know in a mass email a few days prior to their originally scheduled shipping date. I'm so sorry if that email missed you!
Boxes are departing as soon as the reprinted gift arrives, which according to tracking, is on the truck to us right now! We thank you so much for your patience, and we're so sorry for the delay again! Please feel free to reach out to us with any additional questions or concerns.
Once Upon a Book Club
Just ok, not worth the price.
by Amy S., Mar 06, 2017
I purchased a 3 month subscription because I was just so excited by the concept of this box. After receiving 3 boxes now, all I can say is it is a huge disappointment. The books themselves are ok, I have read all 3 but none of them were anything that really grabbed me. The included items are often cheap/poorly made or things that I would never use (cheap costume jewelry, an old fashioned nurses apron and a pack of trident gum) . I really wanted to like this box, but it just didn't meet my expectations.
by Cindy C., Dec 21, 2016
The idea is great. When you reach a certain number of pages, you open a gift that is related to the novel. However, it's poorly executed. The gifts are lame!! In the November box, I received a pack of gum and an instagram photo of the " character" in the novel. The rest of the other gifts were not any better. Will not be renewing unless the gifts got better.