I was very excited when I signed up for this box. I love to read and the idea of opening surprises to correspond with the book sounded great. I received my first and last box this month. First problem I was going to be billed a second time before receiving the box so no time to review before being billed a second time. Second problem 2 of my 4 items were damaged when I opened. I did enjoy the book and the book items would have been great if they weren't damaged. Overall just not worth the money for me. Really bummed!
We're so sorry to hear that you were disappointed with our boxes! We did ship our boxes late last month due to an item not arriving on time as initially planned. We made sure to announce this on social media and to our subscribers via email, so we're so sorry if this was information was missed! We're happy to provide a refund for the second month if you'd prefer not to receive it, so please do email us so we can sort this out for you!
We're always happy to replace any items that are damaged, as we completely understand that things happen in transit and gifts may need to be replaced! Please do send us an email to email@example.com and...
I canceled my subscription on March 30th and today got notification that they took money out of my account and sent another box.....3 weeks AFTER canceling
We apologize for any confusion and want to be as transparent as possible with our customers. We do have the following stated on our website's FAQ's: New subscribers have until the 14th of each month to enroll in our next box. Once the charge has been processed, all boxes for the next immediate month will be shipped, however, subscribers can cancel their account anytime. Simply email us at firstname.lastname@example.org prior to the 25th and we can process a cancellation for you and adjust any remaining funds as necessary. All subscribers will be charged on the 25th of each month. This includes all 1/3/6/12 month subscription boxes. Any cancellations after the 25th will not be refunded. They will receive one final box and then will no longer be...
Post office marked it delivered, but I didn't receive it. Company made me stay on hold for 40 minutes so I could report this to the post office. Post office keeps saying they delivered it. So since it's the customer's responsibility to contact the post office, instead of the sellers, I'm canceling. And they won't refund.
Hi Rhonda! We're so sorry for any miscommunication regarding this issue. USPS did mark your package delivered today and we opened a case with them on our end regarding what happened, whether the package was lost, stolen, or damaged in transit. We always recommend to our customers that they also call the post office to file a claim on their end so both sides of USPS can be investigating this issue so we can prevent this from happening again! Very frequently, USPS does marks things delivered and actually deliver them the next business day instead. We are more than happy to send a replacement for this box to you as we discussed, and will have that on its way to you within 24 business hours....
The problem with this book box is it is supposed to come on the 22nd at the latest every month but instead it comes on the 26th. I come home from school every day and it is so disappointing when it’s not there. So by the time i do get my box, I am too excited from anticipating the box for so long, i open all of the gifts then. Do not get this book box if you don’t like fantasy. On the website of past archive boxes almost not that many of them are fantasy. But in the past four months I’ve had the book 3/4 of them have been something I cannot being myself to read. I got this book box for a year as a birthday gift, each month I hope the book selections will be more appealing.
Hi Licy! I'm so sorry that you've been disappointed with our boxes the past few months! It can often be a challenge to find books that work with our unique concept that vary regularly in multiple genres, especially in slower publishing months where there are limited books being released. We always try to vary our genres as we know not everyone will be a fan of fantasy or contemporary, so we definitely do try to switch it up! Please know that we welcome our subscribers (or anyone interested in our boxes) to email us and we're happy to let you know the selected title before shipping so you can decide if you want to skip a month before receiving a book you're not interested in! We...
I am highly disappointed in how unprofessional they were on the facebook business page. Instead of addressing the concern, they turned off the comments after stating that they only want positive comments on that page. That is sad considering any business should welcome honest feedback and address the issue in a respectful manner. I have unsubscribed and will NEVER go back. Disrespectful and rude-
Hi Jamie! I am so sorry if you felt that we were disrespectful or rude in our Facebook group. We are always accepting and open to all feedback anyone has regarding our boxes, however, we do ask that negative feedback not be posted on our social media publicly and instead is messaged to us privately either via email or private message on Facebook to our business page so we can best resolve the situation! I sincerely apologize if you felt that we were rude or disrespectful in anyway, and truly do appreciate your feedback regarding our boxes.
I purchased a 3 month subscription because I was just so excited by the concept of this box. After receiving 3 boxes now, all I can say is it is a huge disappointment. The books themselves are ok, I have read all 3 but none of them were anything that really grabbed me. The included items are often cheap/poorly made or things that I would never use (cheap costume jewelry, an old fashioned nurses apron and a pack of trident gum) . I really wanted to like this box, but it just didn't meet my expectations.
The idea is great. When you reach a certain number of pages, you open a gift that is related to the novel. However, it's poorly executed. The gifts are lame!! In the November box, I received a pack of gum and an instagram photo of the " character" in the novel. The rest of the other gifts were not any better. Will not be renewing unless the gifts got better.
ordered this as a birthday present for my best friend. here we are almost a month later, with no box shipped. feels great to spend 100+ dollars with a company to get nothing!
Hi Taylor! We're so sorry about the delay in shipping this month. We sent an email notifying subscribers that our last item for our June box was custom designed, but arrived misprinted. Not wanting to send a gift that wasn't up to our standards, we are receiving replacements and let all our subscribers know in a mass email a few days prior to their originally scheduled shipping date. I'm so sorry if that email missed you! Boxes are departing as soon as the reprinted gift arrives, which according to tracking, is on the truck to us right now! We thank you so much for your patience, and we're so sorry for the delay again! Please feel free to reach out to us with any additional questions or...