Q: What if my child receives a book he already has?Asked by Cathy S., November 2019
Hi Cathy, we are happy to replace it at our cost. I hope that helps!
Q: With an age range of 1-5, will you send specific age appropriate books, like for a 3 year old?Asked by Cindy W., September 2019
Hi Cindy, because so many subscribers requested it we have broken the age range out further. The categories are now newborn to age 2 (board books), age 3 to 5 (picture/toddler books), age 6 to 8 (chapter book with pictures), 9 to 10 (chapter books), 11 to 12 (chapter books). I hope that helps! Please reach out again if I can be of service.
Q: Is shipping Included in the 15 a month price?Asked by Carolbklynzizi, August 2019
We have a $2 shipping charge, books are heavy!
Please let me know if I can do anything else to be of service.
Q: I have 2 kids, 6 and 9. do i have to get a different subscription for both of them? Asked by Ryan A., May 2020
Ryan, I would think you could cover them both with the 6 to 8 year old subscription but it really depends on both of their reading levels. Please email our service address and we can discuss what might be the best fit :)
My children love these books! Not just the reading books but the activity books they occasionally receive as well. I would say most of the books we receive have a retail value about 4 or 5 times the cost of the subscription. I highly recommend.
Do not join this club! From the beginning the communication was lacking as to when I would receive my first box. The information on the website says boxes are shipped within 2 business days. I had to track down my first box and it did not arrive for over two weeks from date of cleared payment. Then my second box, which again I had to email and track down, came FIFTY EIGHT days after my first box was delivered. When I contacted Dan and told him about my frustration and disappointment, he unilaterally cancelled my subscription without my consent. The boxes only contain three books and they are small and inexpensive so I was not upset the subscription was cancelled only the way I was treated from start to finish.
I don’t want to leave any stars right now because my grand daughter has not received her first box that I ordered on November 29th. Her sister has now received her second box of fairy bag and she’s devastated by not getting her books. I’d really like to be able to give you 5 stars because you’ve made this right. Thank you
Edit....Dan tracked this down for me and the issue was with the shipping company. He’s offered to make this right and we’re excited to see this first box.
I started this subscription as a Christmas gift for my niece. Something happened to the first shipment where it didn’t ship. I contacted customer service and received a response immediately with quick correction and amazing customer service!!! The books are good quality and my niece LOVES getting mail every month. Since my niece is 2.5 years I did the subscription meant for 3-5 year olds. The books have been perfect for her and she and my sister love reading them.
My nephew loved the books as well as the activity pack. Came really fast
Both grandchildren loved the books this month. I still need someone to contact me about my account.
Hi Kelly, I'm reach out to you now. Thank you for kind review!
I left a negative review based on shipping, at the same time I left the review I contacted Our Little Book Club with my dissatisfaction. After working with the customer service representative, I am changing my review to 5 stars. The person I worked with went above my ask and exceeded my expectations. Based on this interaction I would recommend the company to others.
It took a little time to figure out how to best give this as a gift. After several emails though, it was figured out and I should be receiving the first box to gift to my niece. I am looking forward to seeing how great the books are after reading multiple reviews!
Hi Melissa, I am so sorry we caused you stress. During the holiday season we have so many boxes that it is easier to pack it first then make adjustments (like updating an address). If you'll notice the ship date says "pending" - what our warehouse did was pack your box and put it in the system, the address will be updated manually before it goes out Monday. Again, truly sorry this caused you stress. Please reach out again if we can be of service.
I was so disappointed when we received our books. One looked used and they were awful choices. Nothing I would want my children read or let them pick. One was about a little girl who didn’t want her little sister. None of the three were anything I wanted or would read to my children. Really disappointed with this subscription.
My grandchildren really enjoy their books from Our Little Book Club. I feel fortunate to have found the ideal gift for them. My daughter is a teacher and she says this is the best gift ever!