Q: With an age range of 1-5, will you send specific age appropriate books, like for a 3 year old?Asked by Cindy W., September 2019
Hi Cindy, because so many subscribers requested it we have broken the age range out further. The categories are now newborn to age 2 (board books), age 3 to 5 (picture/toddler books), age 6 to 8 (chapter book with pictures), 9 to 10 (chapter books), 11 to 12 (chapter books). I hope that helps! Please reach out again if I can be of service.
Q: What if my child receives a book he already has?Asked by Cathy S., November 2019
Hi Cathy, we are happy to replace it at our cost. I hope that helps!
Q: Is shipping Included in the 15 a month price?Asked by Carolbklynzizi, August 2019
We have a $2 shipping charge, books are heavy!
Please let me know if I can do anything else to be of service.
Q: How long does it normally take to answer emails about my subscriptionsAsked by Kelly B., December 2019
Hi Kelly, normally we try to answer all emails within an hour even if it is just to say we received the email and will work on a solution. If you sent an email and it wasn't answered it might not have come in on our end. Please resend to our service email address. Thank you! Have a great day.
Wonderful high-quality books. I ordered two subscriptions from two different age groups. The books were very age-appropriate. When one shipment didn’t arrive on time, they were quick to overnight another. My 7 and 8 year old granddaughters love the books! One even commented on the nice box the books came in. I would definitely recommend this book subscription!
Absolutely love it!
I ordered this as a 6 month Christmas gift. I emailed the company and asked them to deliver the first shipment to me so that I could wrap it and gift it. After 4 emails, and no response they shipped it straight to my niece. Now I have no gift to wrap and give, as this was her only gift this year from me. I can't get anyone from Our Little Book Club to respond and am extremely disappointed. At this time, I wouldn't recommend this company.
Hi Melissa, I am so sorry we caused you stress. During the holiday season we have so many boxes that it is easier to pack it first then make adjustments (like updating an address). If you'll notice the ship date says "pending" - what our warehouse did was pack your box and put it in the system, the address will be updated manually before it goes out Monday. Again, truly sorry this caused you stress. Please reach out again if we can be of service.
We just received our first box, and my kids were thrilled! They were so excited to get a package addressed to them (I have two kids at different levels, so I ordered a subscription for each of them). My daughter (9 years old) was so excited to get her books, and my son (age 6) was very happy too. I can't wait to get our box next month! The value is fantastic, I could never have purchased all these books for this amount. I am very pleased with our subscription and can't say enough good things about it!
Took a chance on this new club and wow! They did not disappoint! Amazing box! The value of the books is way beyond the price and the books were all brand new and perfect for my toddler! Finally a club that is doing it right.
Great company! My kids love these books, especially the activity book it comes with. Great quality and great customer service. Highly recommend. Books are expensive these days, the books they sent me last month had RV of about $20 per book, that’s amazing for only paying $15 for the whole box!
The books we recieved are perfect for my child's age and definitely worth the price! One book did come with a scratch on the cover, but when I mentioned it to them, Dan offered to send another book at no cost. That means awesome customer service too!