Q: What do I do if the items don't fit? Asked by Johnsen E., September 2020
Size does matter! With My Panty Pack, we have a sizing guarantee so that if your panties don't fit how you expected, we will process an exchange for you right away. Just get in touch with us, we will send you directions on how to send them back (we'll handle shipping expense) and your new pair will be sent back right away, free of charge.
Please note that our panties do run a tad small, so we encourage customers to order a size up from their usual size. We do list US equivalent sizes, however, every brand and style fits slightly different.
Q: When is my subscription billed?Asked by Johnsen E., September 2020
Customers subscriptions renew on the 11th of each month. For pre-pay orders, they renew on the 11th of the third, sixth, or 12th month. If you need to change your renewal date or skip a month, that's easy to do. You can make most changes in your account yourself (find your name in the top right side of your device and click into your active subscriptions). Or, you can always contact us directly and we will make the changes for you.
Q: When is my subscription going to be shipped?Asked by Johnsen E., September 2020
We aim to get your first panty pack to you as quickly as possible! Therefore, the first pack is sent within a week of ordering. All subsequent panty packs are shipped by the fifth of the month. We always send a tracking number with each shipment so that you can check the status directly. If you have a question about your specific order, please contact us so that we can provide specific updates.
Q: What is the last day that I can subscribe to get this month's box?Asked by Johnsen E., September 2020
If you order by the 28th of the month, you'll get the current month's panty pack. For example, if you order on Sept 25th, you'll get the September panty pack. If you order on Sept 29th, you'll get the October panty pack. Please don't hesitate to reach out with more questions!
These panties were super cute! The quality of the black ones were really nice. The red were a soft shiny material. I’m excited to see my next panty pack!
Excellent! We are so happy to know that you're happy with your purchase. The black are our faves as well!
What a nice surprise! I did not expect the panties to be such great quality. They feel so soft on my skin. And the styles are something I would chose in a department store, sexy and comfortable.
Thanks for the helpful feedback, Carmen! Yes, they're super soft. We are happy that you're satisfied and we look forward to keeping your drawers stocked with cute, sexy and comfy panties!
I thought the underwear chosen were really pretty and I like the way they feel. Thank you!
Thank you so much for the review! We're thrilled that you're pleased with your panties. We think you'll LOVE the next Panty Pack. Be sure to tell your friends!
I love the quality of these panties. So soft and tailor made to fit just right! And the shipping was fast and easy! 2 thumbs up!
Hi Passion! That is great news! We aim to pick styles that will have the best fit. Please be sure to tell your friends!
My Panty Box is the perfect winter holiday gift for your special lady. This month's panties has pretty red and green colors for the holiday season.
Hey ladies! Get your sexy on! This month's box was all about showing off those sexy and sophisticated assets! Va va voom!
Mothers like to feel sexy, too! This month's box included cute, comfortable AND sexy panties for all of the moms out there. This is the perfect gift for the hard working mom that you know and love.
This box was perfect for spring time. My Panty Pack ladies were able to show their love for flowers wit these beautiful green things and colorful flower print panties.
This box featured two panties with a gray theme. One laser cut pair that lays closely against the body. The second pair was a lace cheeky with soft scalloped edges.