Q: I really want to buys but it won't ship to where I live, would you consider shipping to Canada in the future?Asked by Bella, October 2020
Bonjour! We'd love to. But sadly for now we ship only in the United States. Sorry about that!
Anthony. French chef.
Q: Hi, are these dairy free as well?Asked by Alethea S., June 2020
Naturally Gluten free but not dairy free :)
Macarons are naturally gluten free. But not dairy free.
Q: your description shows 12 Macarons (At least 6 different flavors) but customer reviews show that their are only 2 different flavors in each box so which is it 2 flavors (6 of each flavor) or 6 flavorsAsked by Ashlei S., January 2020
Thanks for your question. It is 6 flavors different monthly. Only for Christmas we developed two limited flavors. In this case it was only two flavors. The rest of the year it is 6 different flavors 👍
Anthony. French Chef.
I love macaroons, so for Christmas my kids gave me a subscription to Cratejoy. The macaroons were SO good! Definitely homemade, great flavor. I am looking forward to my next shipment.
The product was great, but it was delivered two months late l.
I ordered a 3 month gift subscription as a christmas present. First of all, let me say the product is delicious. Then, let me say that the 2nd box was "shipped" for two weeks before it was delivered. Now the 3rd box has never arrived. There has never been a confirmation email saying it was shipped. I tried contact Pastreez several weeks ago and received the reply that there had been a delay, please be patient, i should have received an email confirmation. i have been patient. There has never been an email confirmation. I really want to give this as a year long gift, but at this point I will just be SO happy if the 3rd box arrives. I am hoping that Pastreez will read this review and help me! Customer support or Customer Service or whatever it is called really needs to be a person and not a bot. thank you
PS. my 3 month order ran December, January, February or January, February, March. Either way, it is now April 23
I love sweets but wasn't impressed with the selection I received. They were quite small and I seemed to get several duplicate flavors in each delivery rather than all different flavors. The “key” included didn’t have all the flavors I received so I had no idea what they were supposed to be. They arrived somewhat stale but I still ate them. For the price paid, I would not recommend. Go to Whole Foods and pick out your own knowing they are fresh.
Hello. Thank you for your feedback. I understand we can't be a good fit for anyone. But handmade macarons from French chefs are somewhat not comparable to supermarket goods that are made months ago and frozen. At Pastreez we ship only fresh macarons, traditionally made with our Parisian recipe. In addition, we have 15+ years of experience in the industry, with credits from Le Cordon Bleu Paris. Lastly, our macarons do not arrive stale. They ship fresh and are packaged to transit safe nationwide. Again, we're sorry it wasn't a good fit for you!
Poor customer service. I have been trying for two months to get a address change so that my wife my receive her macaroons. But neither the seller nor Cratejoy have helped or even responsed.
Because of this ZERO stars if I could!!!
Perhaps now, following two months, I may get a response. Hoping but not hopeful.
If we EVER receive the product I’ll give a fair review. For now, I would avoid the seller.
Hi Brent. Your review is unfair as we answer every email within 24 business hours. So far we've answered all your emails in a timely manner. To be fully transparent, see below:
- Ordered on Dec. 23rd
- First box shipped Dec. 25th (only two days after ordering)
- 2nd box shipped on Jan. 23rd
- Third box shipped Feb. 28th
This is not the experience we want you to have with Pastreez! For faster communications we always advise to order directly from our website Pastreez dot com as Cratejoy create a "middle man" that might add delays, for them to send us your inquiries.
Two of the items arrived shriveled/ruined (see pictures). The items were all overly sweet to the point of my teeth hurting & were too crunchy. My family is from France so I was really looking forward to delicious authentic macarons but these did not live up to my expectations. I cancelled the subscription immediately.
Sorry about the two broken macarons. We've heard about this specific batch issue. As you can see the rest of the macarons arrived in perfect conditions. While we can understand the frustration, things happen. Please rest assure we stand by our products. Pastreez macarons are handmade by French Chefs from le Cordon Bleu Paris. We know our stuff :) But things happen and we're always happy to help. Would you give us a second chance? Please contact us on hi(at)pastreez(dot)com. Merci!
I have to say these cookies are very delicate and I was worried about shipping. Not only I received these cutties without a single crack but they really taste like Paris. Thanks Pastreez!
Thank you Greg. It means a lot!
The November box is a mix of our most popular flavors like Pumpkin pie, chocolate, apricot, and much more.
This year, we decided to add a mix of our best sellers macarons, including Christmas 2020 Gingerbread, Chocolate fudge and much more!
Love is in the air! The February box includes limited edition Heart Shaped Macarons.
Our May box is all about Mother's day! The flavors of these limited edition heart shaped macarons are: Cherry blossom tea, Raspberry Lychee & Caramel Hazelnut. Only while supply lasts. Don't wait!
Last Minute Gift? No worries.
Download and print this note to let them know their gift is on the way.