Poor customer service. I have been trying for two months to get a address change so that my wife my receive her macaroons. But neither the seller nor Cratejoy have helped or even responsed.
Because of this ZERO stars if I could!!!
Perhaps now, following two months, I may get a response. Hoping but not hopeful.
If we EVER receive the product I’ll give a fair review. For now, I would avoid the seller.
Hi Brent. Your review is unfair as we answer every email within 24 business hours. So far we've answered all your emails in a timely manner. To be fully transparent, see below:
- Ordered on Dec. 23rd
- First box shipped Dec. 25th (only two days after ordering)
- 2nd box shipped on Jan. 23rd
- Third box shipped Feb. 28th
This is not the experience we want you to have with Pastreez! For faster communications we always advise to order directly from our website Pastreez dot com as Cratejoy create a "middle man" that might add delays, for them to send us your inquiries.
These were absolutely disgusting! I had one bite and the only flavor was burnt. After spending $27 for the worst macaroons I have ever tasted I threw them all in the trash. Do not waste your money!!
While we can understand we can't be a good fit for everybody, please have respect in your words. Things can happen and it is our job to fix it. Reaching out to give us the chance to help you out would have been more effective.
Arrived today. Upon opening the box I was greeted by something that looks like it had sat in the sun for weeks. Cancelling. Don’t waste your money.
Clamshell was not airtight and product was dried out or stale around edges. Monthly descriptions on website were not products recieved. Did not recieve final box
Thanks for sharing. FYI our macarons don't get stale. The macarons are made upon order by French Chefs from Le Cordon Bleu Paris. It ship fresh from our kitchen in California to your door in an insulated bubble wrap package, surrounded by bubble cushions and carton box. Please reach out to us if you feel the macarons of the month received weren't the as expected. Sorry it wasn't a good fit! Cheers.