I ordered a 3 month gift subscription as a christmas present. First of all, let me say the product is delicious. Then, let me say that the 2nd box was "shipped" for two weeks before it was delivered. Now the 3rd box has never arrived. There has never been a confirmation email saying it was shipped. I tried contact Pastreez several weeks ago and received the reply that there had been a delay, please be patient, i should have received an email confirmation. i have been patient. There has never been an email confirmation. I really want to give this as a year long gift, but at this point I will just be SO happy if the 3rd box arrives. I am hoping that Pastreez will read this review and help me! Customer support or Customer Service or whatever it is called really needs to be a person and not a bot. thank you
PS. my 3 month order ran December, January, February or January, February, March. Either way, it is now April 23

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Do not recommend

Apr 19, 2021

★★★☆☆

Overall

★★★★★

Shipping

★★★☆☆

Quality

★★★☆☆

Curation

Jody P.

1 Review

1 Helpful

Subscribed for 2 months

I love sweets but wasn't impressed with the selection I received. They were quite small and I seemed to get several duplicate flavors in each delivery rather than all different flavors. The “key” included didn’t have all the flavors I received so I had no idea what they were supposed to be. They arrived somewhat stale but I still ate them. For the price paid, I would not recommend. Go to Whole Foods and pick out your own knowing they are fresh.

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Pastreez said...Apr 19, 2021

Hello. Thank you for your feedback. I understand we can't be a good fit for anyone. But handmade macarons from French chefs are somewhat not comparable to supermarket goods that are made months ago and frozen. At Pastreez we ship only fresh macarons, traditionally made with our Parisian recipe. In addition, we have 15+ years of experience in the industry, with credits from Le Cordon Bleu Paris. Lastly, our macarons do not arrive stale. They ship fresh and are packaged to transit safe nationwide. Again, we're sorry it wasn't a good fit for you!

Christmas look, not taste

Jan 03, 2020

★★★☆☆

Overall

★★★☆☆

Shipping

★★★★☆

Quality

★☆☆☆☆

Curation

Danni L.

1 Review

Subscribed for 3 months

I got my first round of my subscription during the Christmas holiday. The cookies were fine, nice and fresh but I was very disappointed with the selection of flavors. Only 2 flavors raspberry and pistachio(not flavors I associate with Christmas)I get why they did it, green and red for the holidays but they could have put a couple other “holiday” colors/flavors in there. Example sugar cookie/cake batter/ cookie dough, these are white/cream color and go with Christmas theme. Or other flavors to match with the green and red theme
For as much as I spent I’m not happy with selection and second tier flavors. I hope the next month is better. More flavor variety

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Pastreez said...Jan 06, 2020

Thanks for sharing. Sorry it wasn't fully a good experience for you.
We're confused that you wanted more in a box since the product describe it's two flavors monthly (6 x flavor A, 6 x flavor B). Please check the subscription box detail page.
FYI, the macarons are handmade by French Chefs in California. They ship fresh to your door. Sugar cookie/cake batter/ cookie dough are not actual flavors. It would be basically sugar with lots of artificial ingredients. At Pastreez we aim to provide genuine flavors made with fresh ingredients and a traditional approach. Our menu has for example Salted Caramel, Raspberry, Violet, Chocolate, Apricot and much more. We pick flavors for their authenticity and we never add sugar to the ganache. Sorry it wasn't...