Q: What if I wanted to do this for my iguana? Would I be able to?Asked by Nicole S., February 2020
Yes that would be such fun! We have catered for all manner of pets in the past but so far not an iguana so it would be lovely to do.Sent from my Samsung Galaxy smartphone.
Q: I am from the US and have never purchased internationally before. Any other US subscribers have a guesstimate on shipping time?Asked by Roslyn S., May 2020
I live in New Jersey. It was shipped May 5th and it was delivered May 20th.
I live in New Jersey. When the newest crate gets here I will let you know how long it took. They shipped out their most recent crate on May 5th.
Q: I have a dog and a cat... is it possible to purchase one box and rotate the picture every three months between them or would I need to purchase two boxes?Asked by Zachery B., May 2020
Yes, you can absolutely rotate between a cat and dog every 3 months. It doesn't really matter if you choose a cat or a dog box. Just reach out to us to let us know you want to rotate them.
Q: What a super idea for pet lovers. What's the policy regarding people who own more than one pet -- we have 2 dogs. Asked by Amy M., July 2019
You can swap over your pictures every 3 months so you will be able to enjoy lovely items with both dogs on!
It’s his favorite pillow and he loves it 😂 it was such a cool item to get.
I love it! Luci Goose is my baby and I am so very happy with the quality of my first item! It means a lot and is so pretty. I plan on being a longtime customer!
I am so pleased you like it. Luci Goose was such fun to draw - absolutely oozing with personality!!
This is the only monthly box I subscribe to. I love getting something new every month with my pups picture on it. I’ve been a member for about a year and it never disappoints!!! I love being able to switch up my pups picture and see her on all kinds of creations!
I was so excited about receiving this box and it did not disappoint. A lovely cushion cover with our beautiful dog on it and it's so soft. Very happy with it and can't wait to see what's next!
I love it! I just got my first box! So happy to have these items with my cutie on it. I am already excited for next month!
Wrong tracking, poor excuses for items not arriving on time Or they never sent them at all and that’s probably the reason why they haven’t replied back. Completely ghosted for days without any communication about the correct tracking number or the status. I’m an emergency veterinary technician and I wanted to take these items to work with me to show my coworkers but I wouldn’t even recommend this company for anyone, unless you like to waste your money and time. The items that they print the images are low quality, both items just came apart while in the washer on the GENTAL mode.. pretty disappointed in all aspects, which really sucks because this is the only “crate” box that I wanted to subscribe to, have low or no expectations.
I am so sorry your box hasn't yet arrived. As I explained to you when you first got in touch, Covid is sometimes causing huge delays unfortunately with the shipping times over which we have no control. I can completely understand your frustration but the box was definitely shipped from here. One way or another, I will make sure you receive your box though and will always send a replacement if one does not arrive.
I've reached out to you to find out more about the issues on the items you received as we have not had similar feedback from other customers.
Thank you so much for getting in touch and, as I say, we will work hard to get this resolved for you.
This box is very cute as a gift for someone, or as a few month kind of thing. I have no problem paying for the art that she creates (so beautiful), however, some of the products were a little disappointing for the price, keeping that in mind, I still love seeing my kitty's face on things. This box is a cool way to make that happen. Had a small issue with communication and shipping, but it was quickly cleared up by the seller. Thank you for that!
Thank you! I'm sorry that shipping took longer this month. Our boxes are made and shipped from England and the global pandemic created delays with the postal service.
Items rcvd (attached picture) are so cute and the bag seems to be good quality too!
WHAT!?? i don't understand all of these positive reviews. Bad experience here..I have an adorable kitten. They made my cat look evil and I got a cutting board to small for even the cat to use and a tiny little baggy. No thanks!
I'm really sorry you did not like the illustration. The illustration is based off the photo provided by you. I have taken another careful look at your photo you provided and feel the drawing we made very much looks like your cat. However, I'd have loved the chance to do another one from a different photo if you weren't happy.
I'm not too sure why you thought one of the items was a cutting board. The "board" you received was actually a bamboo coaster - which was explained on the box insert.
Once again, I am sorry you were disappointed.
I received my first box and it had a wooden coaster with a personalized drawing of my dog. They did an amazing job drawing my fur baby. Anyone who is asking should I buy this, just do it, you won't regret it.
This box had a gardening theme featuring an enamel mug which doubles as a super cute planter, together with a compostable seed pot. You can keep track of what you have planted with an engraved "PAW-lants" bamboo marker and when you've finished up, wash your hands on your personalised Soap de Marseille soap bar!
It's time for your pet to shine in this box which features a quality canvas tote bag and a couple of gorgeous illustrated greetings cards and kraft envelopes for you to shout out about them with!
Let your pet be the inspiration for some wonderful culinary creations with this box. There is a personalised beech wooden spoon (but be careful... your pet may snaffle this for themself) plus a cotton tea towel to make drying up and cleaning that bit more bearable!
The seasons are changing and we are taking to the great outdoors. This box includes a personalised cotton canvas backpack with sturdy rope handles together with a hanky for wiping away all those sniffles!
Don't let Santa forget the most important member of your family! With this cotton personalized Christmas stocking, Santa will know that there is someone who has been very, very good all year round. (We won't tell if this is pushing the truth...) The box will also include another special something which will be a surprise :)
This box is all about welcoming in the new decade with your beloved pet... It will be the new ROARING 20s!
It's time to walk out in style with a cross-body bag and a handy pair of socks to keep your toes nice and comfy.