Q: Why didn't I get the extras promised in my box? All I got was the pads and liners! Where was the argan oil and the heat pad you say are supposed to be included?Asked by Aurora R., August 2019
I’ve not gotten all my promised items either for the past few months. I ended up just ordering their pads only boxes after getting no reply from them. It’s unfortunate because I really like the pads so I’m reluctant to cancel completely.
Hello Aurora and thanks for taking the time to ask your question.
Argan oil comes to us from our suppliers in Morocco other items in our extras are imported from our suppliers in other parts of the world. Due to shipping restrictions related to the pandemic we were not able to receive these items on time. However, for the month of August we were able to ship out extras so I hope that this answers your question.
Petal Club Customer Service...
Q: How many tampons come in a box?Asked by Morgan C., April 2019
Q: Why did my box not come yet? I pushed for it to come on January 3, 2020 and it is now January 12, 2020. I just want my box that I payed for.Asked by Catherine L., January 2020
Q: Does customer service contract anyone back and I just realize I didn’t get the extra in the first box at allAsked by Tiffany J., July 2020
Hello Tiffany and thanks for taking the time to ask your question.
Argan oil comes to us from our suppliers in Morocco other items in our extras are imported from our suppliers in other parts of the world. Due to shipping restrictions related to the pandemic we were not able to receive these items on time. However, for the month of August we were able to ship out extras so I hope that this answers your question.
Petal Club Customer Service...
Very cute packaging and love the extras that come with it! Will buy it again for sure and share it with friends and family.
Wasn't worth the price at all
This box claims to include extras, "We include extras such Cramp Relief Patch, Urinary Tract Infection self-tester, chocolate and more". This GIFT arrived under my name, and contained nothing more than the pads. Shop at your local convenience store to get a better box of pads.
DO NOT WASTE YOUR TIME. This box never come as it said. They just bring the pads, nothing else. They never respond their messages either. Is just a disappointment.
I really love the pads in this box but I didn't receive anything else. I'm not seeing a different plan or upgrade so I'm confused about the other items.
This box does not include any of the extras in the description. My attempts to contact the makers went unanswered.
While these are the absolute BEST pads I’ve ever used, I’ve been sorely disappointed with my extras. I get two boxes a month. One basic plus and one premium, but for 4 months in a row I’ve not received all the promised products. No heating pads, no face masks, never ever received a test kit. So while I’ll continue to subscribe because I love the pads, I won’t be getting the upgraded boxes and will be downgrading my subscriptions.
This is a horrible box. I ordered it to come at the beginning of February and I just now got it on February 26th. It also didn't come with any of the extra goodies as were promised in the description. I would not purchase this again.
LOVE This is a great product you feel clean and easy to use
Dear Elizabeth,
Thank you for your great review, we strive to provide our club members the best products and best services.
We are also great listeners so if you might have some great suggestions please feel free to share.
Yours truly,
Petal Club customer service department
Very obvious its period supplies when it comes to the door! Not neatly packed! Decent value.
Our August box has a nice surprise for all our members: - Soap - Skin Care Facial Mask - Midol (Menstrual Cramp Relief) - Hygiene Wipes - Chocolate - Herbal Tea (Zero Calories)
petal club July mixed box pads and tampons
September will come to you with a nice surprise, our aim is to continue to pamper you during your period.
Fall brings dry weather so we added argan oil natural moisturizer for your skin, nails and hair