Q: Is it organic?Asked by Johnsen E., September 2020
Almost all of the ingredients purchased by Plum Deluxe for our teas are backed by USDA-compliant organic certifications. In cases where we work with a non-certified vendor, we are purchasing ingredients that are wildcrafted, ingredients that are from a region of the world that does not have an organic certification program (such as parts of Japan or Taiwan), or from small family farms that cannot yet afford their certification or have not yet completed their certification. In all cases, we very carefully vet our products to ensure they are full of flavor, without any unwanted chemicals, artificial flavors or genetically modified organisms. Our flavor essences are distilled from the actual fruit/herb/flower, much like essential oils are produced. Thank You Plum...
Q: How much tea comes in a box?Asked by Johnsen E., September 2020
Johnsen, each of our Tea Club teas is 1 ounce and will make between 15-20 8oz cups of tea. Thank You Plum Deluxe
Q: When is my subscription billed?Asked by Johnsen E., September 2020
Johnsen, your subscription is billed based on when you sign up and Cratejoy's payment system. Thank you Plum Deluxe
Q: When is my subscription going to be shipped?Asked by Johnsen E., September 2020
Johnsen, Tea of the Month shipments begin around the 6th of each month and wrap up about a week later. Depending on where you live, the delivery time might be between 5 days and a week. Thank you Plum Deluxe
Love this subscription, The Teas are amazing, always arriving on time. I recommend this for any tea lover or someone who is just starting to learn about loose leaf tea
I have not received any tea that I don’t like. I definitely have at least 3-4 favorites. Shipping is very quick when you order and my tea of the month comes within the same few days every month.
I have had a tea of the month subscription for over 3 yrs and love it. I hardly ever get one that I completely don’t like. It’s such a fun little treat to look forward to monthly.
I’ve been a subscriber for a little over a year now and I absolutely love it. I get two teas every month and they are so good! And if I don’t like it, I can go to the Facebook group and take part in the trading post every month, which gives me the chance to try other flavors! They also give a free sample with every order.
The only downside is the amount of tea I have from Plum Deluxe because it is all SO good.
Wow, so disappointed to find out this is a SCAM. I purchased the loose leaf tea subscription box as a gift. After not receiving any shipping info after the date that the item was due to ship, I reached our to customer service. As cratejoy is an umbrella company for individual vendors who actually provide the boxes, they have very little involvement in intervening in customer service issues. They gave me the vendor contact info and said if I didn't hear back from the vendor in 48 hrs, they would look into it. The vendor autoreplied that they were looking into the issue and never got back to me. After another week I contacted cratejoy again. They sent me through a series of steps to setup another "support" account that seemed to be an interface for cratejoy vendors to use to sell their boxes (?) with no additional information on how to resolve the issue. I gave up at that point and decided I had been scammed. Then, lo and behold, six weeks after I placed the order, a tiny mailer envelop appeared sent from "parkseed company". Inside the mailer were two tiny little packets of loose tea, maybe 2 oz. No lables, no "specially curated" gifts or pretty packaging. What a joke! I would have been much better off spending my 35 bucks curating loose leaf tea at a store. While I understand that this review is specific to the tea vendor who ripped me off, it's also for...
Hi Allison! I'm so sorry to hear you had such a horrible experience. But it sounds like you've left a review for the wrong product - we are not the "parkseed company" and we have not exchanged any emails with you that match the description above, nor do we have any outgoing shipments with this packaging. I hope the parkseed company is able to assist you.
Ordered 3 months have only reviewed 1 month of it and I had to contact them to even get that package. Not worth my time or money. Ill buy my tea somewhere else.
I highly recommend Plum Delux. The tea is delicious and of very high quality. Also the customer service is truly outstanding: I had a request and it was addressed thoughtfully and thoroughly on multiple levels. Very satisfied customer.
I loved this months flavors. There is always something new to try along with directions to make it perfect.
I really enjoyed my tea! I got a large bag of black tea and a small sample bag of another kind of tea. The quality is fantastic and flavorful.
I am so thrilled with this monthly treat :)
⭐⭐⭐⭐⭐ "I'm new to Plum Deluxe & have loved every tea I have ordered. This was my first club & I loved it! I wish they carried it all year."
⭐⭐⭐⭐⭐ "Loved it! Great flavor, really tasted like watermelon. My fave so far! I appreciate that Plum Deluxe teas are great hot or iced."
⭐⭐⭐⭐⭐ "My overall experience was wonderful! What a fragrant tea! Tastes like a juicy peach - not that fake flavor. Glad we can buy extras."