Shipments are slow to deliver and arrive. Started our subscription late December and it is now mid March and we have received 1 shipment. Can't speak much on the quality of the products as we have only gotten 1 so far. Canceled my year subscription already.
I have had two payments taken out of my account, I have emailed 5 times since January and haven’t received either of my orders. This is poor communication and feels like a scam.
I am writing to offer my sincere apologies for the delay in shipping your order. We understand how frustrating it can be to wait longer than expected for a package to arrive, and we are truly sorry for any inconvenience this may have caused. We take great pride in providing our customers with high-quality products and excellent service, and we are disappointed that we fell short of our own standards in this instance. Rest assured that we are doing everything we can to ensure that this does not happen again in the future. While we know that you may be disappointed with the delay, we would like to ask for your understanding and patience in this matter. We are working hard to resolve the issue...
Do no order from this seller! Ordered 3 shipment subscription prior to Christmas with the “guaranteed delivery before Christmas. Order one came the week after haven't received a shipment since.
I am writing to apologize for the delay in your shipment. We understand how frustrating it can be to wait for a package, and we deeply regret any inconvenience this has caused you. Please know that we take shipping and delivery times very seriously, and we are constantly striving to improve our processes to ensure timely and efficient delivery. Unfortunately, due to unforeseen circumstances, your package was delayed in transit. We are working closely with our shipping partners to get your package to you as soon as possible, and we appreciate your patience in this matter. We are also happy to offer a refund on your shipping costs, as a gesture of our appreciation for your understanding. We understand that delays can be disappointing and...
Didn’t luck out just got one astrial radiance pack :/
Never ever received by of my grandsons Pokémon bundle & his extremely upset,Please refund immediately
That makes me very sad to hear. I contacted the post office as soon as I read your message. It appears that your package is experiencing some delays. We make every effort to ensure that everything is delivered on time. The full refund will be sent shortly. If there is anything I can do to help, please let me know. We would appreciate it if you would change your review because it is detrimental to our small business. I'm sorry for the trouble.
Just don’t order from them. I got a 3 month subscription and they straight up just never sent the 2nd and 3rd shipment. The email back and forth was dismissive and they never responded to what I was saying
We would like to extend our sincerest apologies for the delay in shipping your recent order. We understand that this must have caused an inconvenience for you, and we take full responsibility for this mistake. At our company, we strive to ensure that all orders are delivered on time and in the condition that our customers expect. Unfortunately, in this instance, we fell short of our own high standards, and we are deeply sorry for any frustration or disappointment this may have caused. We would like to assure you that we are taking steps to prevent similar issues from occurring in the future. Our team is working diligently to address the root cause of the delay and to implement measures to ensure that all future...
They got back a hold of me the same day that I put my review on here they asked me to change my review which I am because they made my mind up gave me a good deal even will give me a free pack for the inconvenience of the delay so I'm trying to give him another shot let's see how it goes
I am writing to offer my sincere apologies for the delay in shipping your order. We understand how frustrating it can be to wait longer than expected for a package to arrive, and we are truly sorry for any inconvenience this may have caused. We take great pride in providing our customers with high-quality products and excellent service, and we are disappointed that we fell short of our own standards in this instance. Rest assured that we are doing everything we can to ensure that this does not happen again in the future. While we know that you may be disappointed with the delay, we would like to ask for your understanding and patience in this matter. We are working hard to resolve the issue...
Very slow at shipping do not purchase if you can’t wait 3 weeks before it even ships….
That makes me very sad to hear. I contacted the post office as soon as I read your message. It appears that your package is experiencing some delays. To make up for the inconvenience, we will ship an extra free box. We make every effort to ensure that everything is delivered on time, but the holiday rush has caused postal service delays. If there is anything I can do to help, please let me know. We would appreciate it if you would change your review because it is detrimental to our small business. I'm sorry for the trouble.
Not a single thing older than 2020 I wanted what it said 1995 and up
We got about 30 old, out dated and not rare or special in anyway cards. It's sold as a "crate" but it's just a tiny envelope with a few cards and we ordered in mid November and our disappointing "crate" showed up after Christmas. The whole experience has been awful and I'm currently looking at how to exit the situation 0/10. Do not recommend
Update: this seller responded quickly to my inquiry regarding my order. Seller reports that my item has shipped…however could not provide shipping date OR tracking number. I repeatedly asked for this information. Seller just responded with “your order has been shipped, hopefully it gets there before Christmas” Seller did offer to make it right, however I HIGHLY doubt the follow through! Don’t waste your time, money, effort.
Do NOT waste your time or money. I placed an order on 11/21/22. A Christmas gift for my 7 year old son. This was weeks ahead of Christmas and I have never even received a shipping notification nor any feedback from this seller. However, the “seller” certainly received the more than $200 payment. Very disappointing. Don’t make the same mistake.
I'm extremely sorry about that, we understand your frustration. Shipments are a bit delayed due to the holiday rush. Your order should arrive within the upcoming week, if it doesn't, I'll be sure to resolve it. We will do everything in our capabilities to resolve this. We'd appreciate it if you change your review as it hurts our small business. Sorry for the inconvenience.
Site says orders placed by December 15 would ship in time for Christmas. I placed my order on November 22 as it was supposed to be a gift for my grandson. It still hadn’t shipped and now it’s too late to get a box shipped from a different seller.
I'm extremely sorry about that, we understand your frustration. Shipments are a bit delayed due to the holiday rush. Your order should arrive within the upcoming week, if it doesn't, I'll be sure to resolve it. We will do everything in our capabilities to resolve this. We'd appreciate it if you change your review as it hurts our small business. Sorry for the inconvenience.
Sorry this seller needs to go. Waited 2 months for nothing. The little nephew didn't get his cards until we went to target.
Better off buying stuff on ebay.
Again, I am extremely sorry for the inconvenience. I'm sorry about the shipping problem. Your order must have been lost during shipment, it was truly out of our control. We try to include tracking for all our orders, but for shipments under $20, it's simply too expensive for us as a small business. I have fully refunded all your orders. I hope you understand.