Q: Can I customize the box to have more treats and less toys?Asked by Monica B., June 2020
Certainly, when you subscribe just leave us a note in the customer's note section and we will include more treats than toys when we ship out your pooch's box!
Q: So if it says 25$/2 months i would pay 25 every two months?Asked by Haleigh, October 2019
Yes because you only get one box every 2 months. Aka each box is $25
Q: Why dies site say 11. An change but once i hit pic. Cheaoest box 18 an changeAsked by Mindy S., April 2019
Thank you for your interest in Pooch Perks! We offered a sample box last year that was $11.95 however we no longer sell the sample box. We apologize that you saw this advertised, we made every effort to take down mention of the sample box in our site. Please let us know where you saw this advertised so we can correct it immediately.
Regards. Pooch Perks.
Q: for the Popular box, it says it includes 5-6 awesome items. Does that mean only toys and not treats?Asked by Laurennicole, December 2019
I guess I should have ordered for a super chewer. Pup pulled out all the stuffing in the toys on the first day. But, she loved them!
My dog, Niko, was very pleased with the entire package! She loves all of the chew toys and doggy chip puffs especially. We are excited for the next one :)
I’m so impressed with this box! My pup and I love it! I recently inherited another little fur baby and I love this box so much I’m going to try to upgrade my subscription to monthly.
I love this box, this was my first box, the box wasn't damage, they well packed it, everything inside was good, they tell you everything on the treats like if it's healthy, I was pleased it was, love the toys, I had to cancel because finance problems at the moment but I will be back but I really did love, enjoy this box, December 2019 box. Shipping for a little bit but it didn't take that long to get here, the seller is good with communication, will help you out with any situations you have.
First, I signed up for 1 box only. Of course I got charged a 2nd month. I called AND emailed the cancellation but they REFUSED to give me a refund. When I called they told me that the box hadn't gone out yet but still REFUSED to give me a refund. Now I'm out $60 for $15 worth of product!
We sincerely apologize for your bad experience. Our website and subsequent email notices clearly state that this is a subscription box. Our team will review the process to ensure our customers are well aware of the subscription. Your box had already been packaged and bundled for shipping. The 2 boxes you received are an excellent value! If purchased online, the toys and treats would be over $94.00. We pride ourselves in providing great customer service and we will make more clarifications to our policies. We hope to resolve this to your benefit and earn you back as a customer.
This is great. I don't need anything bigger for my dog and see the reason to get those "AAA" boxes for $30+/month. Having a new toy every month really gives my dog something to get excited about but he's no puppy anymore there's no need for extravagance. A toy is whatever I pick up to play with him with. Dogs just want love and attention the money you spend on them is moot.
Max likes two out of three treats, so that’s a win. Our dog trainer was happy to try that third snack on her other clients. We also gave her one of the three toys since it was a little big for Max. Loved the idea of wetting and freezing toys for outside use on hot days. Thanks from me and Max 🐾.
My Lola loves her box, I only would love some changes to snacks some are always crunchy instead of soft.
Boomer loved all of the toys in his box! The seahorse was his favorite! Cant wait till the next box!
Thank you for the box!