Q: How often do the boxes come with treats? Our new pug has enough treats to last him for the next year. I'm trying to find a box that's mostly toys. Thank you!Asked by Susan T., March 2020
Thanks for your interest in Pug Box! We typically include 1-2 packages of tasty treats in each box. However, we have some pug pals with allergies and other special needs who receive boxes with just toys. If you'd like to receive a box with just toys, please email us after placing your order, and we'll make sure to pack up a fabulous box of fun toys for you and your pug.
Q: Can you cancel anytime Asked by Joanie B., August 2021
Thanks for your question! Yes, you can cancel your subscription any time. Renewals are always processed between the 4th-6th of the month to make planning easy for you. You can log into your account any time before renewal day to skip an upcoming renewal, update your subscription, or cancel your subscription. You can also email us to let us know if you'd like us to help you make any changes to our account.
Our system is set up so that if a customer cancels after placing an order or after a renewal, they will still receive the boxes they have already paid for. This is convenient, for example, for people who are buying a Pug Box as a gift, and customers can also use this...
Q: Does this box come with accessories or clothes for pugs? Why do so few dog boxes come with pet clothes, especially ones that tailor by breed. Asked by G C., December 2020
Hello, and thank you for your interest in Pug Box! Our boxes include toys and treats hand-picked to please our pug pals, as well as pug-themed items for pug parents. We know our pug subscribers are all a little different in terms of their age, size, weight, and clothing style preferences. Also, many of our customers have more than one pug in their family, and clothes and accessories can be difficult for multiple pugs to share. As a result, we decided to stick with finding fantastic toys and treats for our pug pals to enjoy each month.
Q: What day of the month do u charge for the box every month?Asked by Heather L., April 2020
Great question. Renewals are processed on the 4th- 6th day of the month
depending on the time zone you live in and other factors). Most renewals in
the U.S. are processed early in the morning on the 5th of the month. Please
let us know if you have any other questions, and have a wonderful day!
My pugs Bella and Ellie loved the pug box. They wait for it every month. Thank you.
Bella and Ellie are adorable! We're thrilled to hear you three have been enjoying your Pug Boxes. Thanks so much for sharing their super cute photo and for telling us more about your Pug Box experience!
Over all a good box
We're glad to hear that you were satisfied with your first Pug Box! Thank you for sharing a review, and please let us know if you have ideas of what we could do to make your next box a 5-Star experience.
Love the pug box every month! It makes her so happy to see what is inside each month. It is the least I can do for her ❤
Thank you for leaving a review to let others know about your Pug Box experience! We are delighted to hear that you and your pug have been enjoying your Pug Boxes!
I gave this as a gift to my mom who owns a Pug. Every month she gets a box she tells me how much Dexter (her pug) loves the toys and the snacks. He is a just a P.I.T.A. that way, But for some reason everything that comes in the Pug Box is a new favorite to him! Very well created box with quality items! Definitely Recommend!
We're very happy to have Dexter the Pug's stamp of approval! :) Thanks for leaving a review, Nick!
My grumble was SUPER impressed by everything in the June Box. They can't wait for the next one!
We're so happy to hear your Pug Box was a hit with your grumble! Hearing this seriously brought a smile to all of our faces (and Nickie the pug snorted with joy in between chomps on her snacks). Thank you so much for the review - it really helps. We're looking forward to sharing more pug-awesomeness with you and your grumble!
My Nickie Loved it! Fun toys and treats all were a hit.
We're so happy to hear that the treats and toys in your Pug Box were a hit with Nickie! We can't wait to send your next box!
Sent as a gift from my dog to the two dogs of a friend. Not only did the dogs love it, but so did their human!
Thank you for taking the time to review your Pug Box experience, Cindi! We are delighted to hear that Zoe, Max, and your friend enjoyed their Pug Box, and we appreciate you sharing Pug Box as a gift!
My pug loves this box. She gets so excited whenever I bring any box into the house in hopes that it's this box. I recommend it. It's wonderful.
Hi Bryana! We appreciate you taking the time share your Pug Box experience, and we're so happy to hear that you and your pug have been enjoying your Boxes!
Huge hit with the grumble, especially the toys. Despite not being able to get both in her mouth at the same time, she made sure to have them both with her in her bed. We can't wait for the next one!
Hi Nicole! We are delighted to hear that your recent Pug Box was a hit! We appreciate you taking the time to leave a review about your Pug Box experience, and we look forward to packing up another fantastic box of treats, toys, and more for you next month!
Dutchess the pug loves the snacks and toys. Durable toys and can’t wait for the next one.
Hi Jennifer and Dutchess! We're delighted to hear you've been loving your Pug Box treats and toys! We are so excited to send your next box of paw-some goodies!