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Only complaint is that there are two toys included that we have no idea how to use. The information card in the box said for more information on the specific toys visit the pupjoy website (they provided an actual web address) and when I went to that address, it was a very basic website with zero info on the toys that were in my box. Very strange.
After six months I canceled my subscription because I literally received the same treats every month. At one point I had five bags of one treat and five bags of another. I contacted pupjoy twice about it but no one ever responded. I like to give my dogs a variety of treats so I was accumulating a backstock because again, they kept sending me the same things every month. In the last box I received, I actually got two bags of the exact same treat in one shipment! The whole point of a subscription box is to be able to try new things and this fails epically. Also, at one point they sent me some gross looking chew things that were made in India which I was not okay with. I returned them and in exchange they sent me two Wag collapsible water bowls... again, I get the box for treats, not for cheap promotional water bowls. They did end up sending me replacement treats, but again they were the same ones they had continually been sending me!!! It was driving me to the brink of insanity! The only thing I liked about the box is that you could choose to not receive toys, but who needs 17,000 bags of the same treats? BarkBox was going in a similar direction as far as not really a good variety (they would send their own brand of the same treat, just in a different shape or maybe flavor). At this...
My dog was immediately interested in the box when I opened it in front of her. The treats were high quality and have been a big hit, and the toys have been fantastic as well. There was a minor administrative issue but the customer service was efficient and effective in sorting it out. My dog is quite 'snobby' when it comes to toys and snacks and she has gobbled every treat and is still playing with the toys from the first box. 10/10
I've tried other subscription dog boxes for my Pitt Bull rescues and they both love everything, despite the fact that they are very picky. I got two chew toys, healthy treats, and a bully stick that I cut in half so they'd each have one. The toys last despite the fact that they are serious chewers. I've cancelled other subscriptions finding I could get better products individually for a better price, but not this one with Pup Joy. This subscription is a keeper!
My favorite dog box, I have tried on the cratejoy. I was so impressed with the selection and variety. I cannot wait till next month. We have been loyal customers for over a year now. Each box fills up our dog treat bin and always know that a box is coming becuse my bin gets low.
I have tried another puppy subscription box before PupJoy and I have to say I got more for my money and both my dogs really love their treats and toys!!! Will be continuing!!! Thank you
I have a french bulldog mix (Mr. Spock) that is picky about treats and pickier about toys (typical frenchie!). We tried barkbox, kai krates, pup crate and pooch perks and Mr. Spock was not very much impressed by the treats in those and I was less than impressed with the toys.
Pupjoy though has impressed both of us with products that I trust and with treats that he loves. The treats they send are amazing quality and occasionally are the same treats I pick out for him at the store. He is the kind of dog who will drop a treat and walk away if he doesn't like it, and that hasn't happened with any of choices we've received from pupjoy.
The toys are high quality and I haven't received any of the overstuffed toys that rip apart easily like I did with other companies. When we did get one toy that wasn't up to snuff, pupjoy was quick to apologize and quick to offer a replacement. You won't get customer service like this from many places and I really appreciate it. For reference purpose, I am in my late 20s and have had dogs all my life icluding border collies, rough collies, hounds and now Spock. I was a professional dog walker for 3.5 years and have done dog training and rehabilitation. I am also anal about what my dog eats, because he has to stay with limited ingriedents because of his tummy. I 100% can recommend this box to...
Best dog box we have tried and we have tried two other services. Great assortment of healthy treats and fun quality toys.
I typically do a lot of research before I buy anything, especially for my dog, Cooper. BarkBox is the name that comes to mind when you think of a dog getting a package in the mail, but does that really mean they are the best for your dog? Absolutely not.
After researching several dog boxes, I decided to choose Pupjoy. Cooper and I have impressed with every box, every purchase, and every customer service email and phone call. What I love most about Pupjoy is the time and effort they take to get your dog's box just right. It's completely customizable, and if your dog doesn't like what he or she received, they will send you a replacement toy and all you have to do is donate the original toy. Cooper received a toy that he wanted nothing to do with, so I emailed into customer service to get a replacement. Pupjoy's owner responded immediately and gave me his personal phone number to discuss what toys would be best for Cooper. Cooper just received his 3rd box in the mail today and he has not put down his new toy yet (its been 12 hours). Pupjoy is worth the extra few dollars over BarkBark to get the excellent service and quality treats and toys your dog deserves.
We love Pupjoy and you should too.
Our little guy Chase LOVED his box. All the treats looked and smelled fresh, and the toys were perfect for him!
Dustin and the PupJoy team were awesome and helped with anything I asked.
Highly recommend this box!