purp-ess box

A Christian inspired bath soap subscription box!

Plans as low as $7.65 / month

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by Jean C., Jan 29, 2019

Received today. Facial toner had leaked all over the box. Soap was ruined. Facial moisturizer smelled bad. All around a bust. 😥

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purp-ess box said...
Feb 15, 2019
Jean, We do apologize that your goods were damaged in shipping. We do our very best to ensure our boxes are packed up so that our products are delivered in tact. Once our boxes leave our hands, we have no control over how they are handled. As for your facial moisturizer smelling ‘bad’, it was made less than one week before you received it, so rancidity was impossible. If you mean ‘bad’ that you just didn’t like the smell of orange essential oil, that is a personal preference. I am sorry you didn’t like the smell. We are very disappointed, as you are, that your box was received damaged. We do want all our subscribers to be completely happy with us. We have refunded 100% of the amount you paid for your subscription.

Haven’t received

by Hello P., Jan 26, 2019

I saw that the tracking shows the package has been delivered but haven’t received a package?

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purp-ess box said...
Feb 12, 2019
Hi Lily, I am so sorry your first package was somehow lost in the mail. Tracking indicated that it was delivered, however, we went ahead and sent a second box out to you with signature required so that we are sure you receive this one! Hope you love your box. ~ Tamela
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