Q: Hi! I ordered a three month subscription on March 6 and haven't heard anything about it at all since then. I haven't received a box or shipping updates or anything. Are they on their way?Asked by Gerard T., April 2021
Hello! Your first box will be mailed out either April 5 or 6, due to the Easter holiday. In general, your boxes are due to be mailed out the first week of every month. Thanks again for your order! If you have any further questions please don’t hesitate to ask!
Q: I ordered this in November for my parents for Christmas and have yet to receive one package to give to them, it is now Feb. 10. Has anyone received packages? Asked by Alexis M., February 2021
I apologize for your experience with your subscription. I am preparing a replacement box for your missing packages immediately. I will also add a free gift to your order!
Q: What is the appropriate age range for this subscription?Asked by Johnsen E., September 2020
Our board game subscription is generally suitable for all ages, and can be customized to fit any situation. If you are looking for games that fit a specific age range or game type, just let us know!
Q: When is my subscription billed?Asked by Johnsen E., September 2020
All subscriptions are billed on the 11th of every month after your initial purchase. For example, if you place a new monthly subscription order on the 17th of October, the next time you will be billed is the 11th of November.
Red Star Vintage has been really great. I love getting the vintage games that I remember from my childhood and can share with my kids. This shop owner has been fantastic to work with answering my question super quick and super friendly. I couldn't ask for a better experience. I highly recommend this subscription!
Paid for a 6 month subscription in November and still have not received anything. I contacted them by email and was told they were sending something. Still have not received one shipment.
I was billed twice for products that were never received. There is no response to any of my inquiries and I am upset about it. This was a gift purchased a month ahead of time. I cancled my subscription.
Paid upfront for 6 months because that was the best deal. Received 2 of the 6. When I contacted the seller they told me the shipments were delayed, but that my missing shipments would be arriving shortly. Months pass, still nothing. I reached out to the seller again and asked for a refund. No response. So in the end, I paid $160 for two shipments, and a total of four board games. I feel robbed.
I'm generally a patient person and I wasn't going to leave a review, but people need to know how this box works. You will get charged every month and not receive a box. After the first month I contacted the seller and he gave me a reasonable explanation and let me know I'd get my first box and then my second box would ship on time. After I didn't get my first and second boxes I contacted him again and got another explanation and decided to be patient, again. Well, I was really thrilled when I got emailed the tracking number for all three of my packages. Well, now it's been 9 days and it still says my package is in Pre-shipment. The label has been created but USPS hasn't received the package yet. I would suggest that this box is only for people who don't mind waiting literally months for what you have paid for.
Bought this as a present for my Father for Father’s Day. They charged me and my father never received any package. Was unable to contact seller.
Just takes your money ! No boxes !
I’ve only received one box so far. Great games that I’ll never play but....
Hoping next month I’ll get great games that I will actually play. The wooden dice are super cool !!
UPDATE: seller reached out & asked preferences, etc. extremely impressed with customer care. Haven’t had a chance to play yet but games really look like tons of fun & the dice are, once again, super cool. Thank you!!!
I thought it’d be kinda cool, but the first box was AWESOME!!!
Good customer service. Great games