Q: We absolutely loved this box and would love to get it again. But as a lactose intolerant house is there a way to get this without all the dairy? Asked by Karrie C., July 2021
I'm so thrilled that you loved this box! We're always happy to accomodate allergies and dietary restrictions as best as we can. We do have some desserts that contain much less dairy and a few with very little. I'd love for you to reach out to me directly so that you can tell me a bit more about your lactose intolerance and I can help you find kits that would work better for you and your family as well as help you find substitutes that can be more lactose intolerant friendly. You can find our contact information on our website, Red Velvet NYC. Thank you so much for your inquiry! Looking forward to speaking :)
Customer Success Manager
Q: If the recipe requires ewuipmentt that isn't held in most kitchens, will it be included? For example, if it's macarons, will it have the baking matt with the circles to properly size the macarons?Asked by Lexi B., March 2021
Hi Lexi! You can actually find more information about what is included in each kit on our website. There, you'll find a description of all the items included and all the equipment you may need from your own home. We do our best to include all of the hard to find equipment. Hope this is helpful!
Q: I just made my red velvet cupcakes and loved them!!! Where can I get the recipe?Asked by Emma G., March 2021
Hi Emma! I'm so thrilled to hear that you enjoyed your Red Velvet Cupcakes so much! You can find all of our recipes on our website. Once you're on our homepage, scroll to the bottom of the site and you'll see RECIPES at the footer of the page. If you don't see the recipe that you're looking for, feel free to reach out to us to ask. We're available via chat on our website Monday through Friday from 9a - 6p EST and also via email. You can find further contact information on our website as well. We always want our bakers to be able to recreate all the recipes that they have enjoyed :)
Q: Do you ship to Canada?Asked by Ramona T., February 2021
Hi Ramona, we don't actually ship to Canada, I'm so sorry!
This box barely had anything in it and is NOT worth the money. Would like a refund please.
Product was delivered in what looked to be a very organized way however some of the contents was damaged from shipping. I contacted the seller about the product and how it was delivered and immediately they responded and took care of the issue.
These ginger cookies were fun and easy to make. They came out perfectly! They were soft and delicious, and I really liked the added touch of the white chocolate and sprinkles.
I last had this Oct 2018."
"So I have been looking forward to it coming back on the menu."
"The cake is delicious & the icing tops it off nicely :-)
The instructions and well-labeled ingredients made making the coconut cake so easy and fun. And it was DELICIOUS!
I loved making the lemon tart! The preparation and baking is always made simple but fun by RedVelvet! The tart has delicious flavor and a wonderful lemon curd filling! I love getting my RedVelvet each month knowing that something amazing will be whipped up upon the arrival of the box! I highly recommend ordering a box for your family!
We ordered Red Velvet for my daughter’s birthday, and they went above and beyond by writing her a special message and wrapping it with a bow. My daughter loved the gift and the treats were delicious!
The Earl Gray Tea cake was so delicious. Didn't taste as much like tea as it did a subtly citrus flavor which was light and delicate. The icing on top just made it sweet enough. Definitely don't use all the confectioners sugar in the bag. So yummy, I would make this again.
These products are super fun and easy. We enjoy doing them together because it's a no=brainer afternoon filled with food and fun! Thanks again for a great idea! Keep em coming!
This is will be a monthly project for my 12 year old son and I. The box was attractive and well packaged. He was eager to help, and I might add has some pretty good knife skills that he whipped out when peeling and dicing the orange rind. I had never made biscotti before and found the process was easy and tasty. Only suggestion is to add a little more dipping chocolate!
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