Q: I am wondering if you do a book swap service? Can we send in books to you so you can include them in your boxes and so on?Asked by Melanie S., December 2019
We currently do not have any system like these set up. We can take in
donations, either sent in to us or picked up if living in Melbourne which
can be organised through email. Otherwise, we highly encourage you to share
your books with friends and family or donate to local op-shops or community
All the best,
Relove Print Team
Q: I would like to order this as a gift. I a, not sure what genre or whether the recipient would like classics / popular books either. How can I purchase a subscription leaving these options blank?Asked by Louise F., June 2019
Hi Louise, Please fill out the survey to the best of your ability when
initially purchasing. You can then change any preferences you make by
logging into your account via cratejoy or our website. Once logged in you
can update the survey and other information. Alternatively, you can
email us and
we can email the gift recipient or yourself a copy of the survey which can
be printed out or filled out electronically. Once filled out you can email
us it back and we can update the survey manually for you.
Q: Hi how it works if like to subscribe for few months as gift ? Could the recipient liaise with U directly to update book preference going forward after initial survey Asked by Stephanie S., June 2020
So you can do a 3 month subscription, which initially you would have to fill out the survey but after the subscription the gift recipient can email us to update their book preferences going forward.
Hope this helped!
Q: I have emailed 3 times regarding my sister not receiving her 1st lot of books which were sent on the 4th of June. Has anyone else had a similar problem & if so how did you get it fixed?Asked by Kathleen M., June 2020
I love getting a new book at the start of the month and knowing its a sustainable way to read new books makes it even better. The little gifts that come with the book are always so cute.
I was so thrilled and excited with this gift. It arrived sweetly packaged and I love that the book is pre-loved. Environmentally friendly, thoughtful gift
Just got my first book and I am happy with the choice along with the cute bookmark and 2020 calendar magnet ^_^. The book was in good condition with only a slight wrinkle on the front cover and curling on the edges. I think I'll stick around with this subscription for a while longer <3
Bought it almost a month ago and i still havent received my package nor have i heard from the seller. Very dissapointing. I messaged the seller more then 5 times and got no reply.
I’m on my second month, and Relove has gone 2/2 in amazing books. I am so happy with this subscription.
We bought this box as a gift to our mum for Mother’s Day. For context this was in April, during the escalation of COVID and unfortunately she was not able to visit her local library. She is an avid reader and we thought this would be a lovely gift as she could enjoy two books a month whilst in isolation.
We ended up cancelling the subscription after two months. This was two months where we had to follow up for WEEKS to even get a response as to the whereabouts of her order. Two months where the gift showed up days before the next gift was due to be dispatched.
The first month (May) we were told it had ostensibly been lost in the post. The second month (June) we were told the 6 month subscription had been entirely overlooked due to a glitch. They seemed to be dishonest in their communications and blamed a reduced staff on this. That may be so but if this is the case, then they should not have been accepting new orders.
The whole process was unsettling, time-consuming and mostly just a headache.
I would not recommend at all.
Great concept, HORRIBLE customer service and organisational skills.
Extremely expensive postage for something that took a month to arrive each time.
The parcel I received contained perfect book choices for me as well as two cute bookmarks, some tea and a face mask. I loved it and it honestly made my whole week.
I look forward to getting my package every month. They follow my preferences perfectly and I have received some very interesting books. I also love the extra little gift that comes. So far I've received a tea infuser, eye masks, infusers, tea and seeds. The handmade bookmarks are also super cute and very handy.
I love the idea for this subscription box! I've just received my second book and have enjoyed both of what has been selected for me. The packaging is beautifully low-waste and the recycled nature of the books is great.
Quick delivery, thoughtful packaging, great pre-loved book. Really enjoying the novel so far!
Our June box was created in collaboration with who created amazing book plates to make our customers have the chance to make a mark on their book and in return we hoped our curated second hand books would leave a mark on their own lives.
"You can never get a cup of tea large enough or a book long enough to suit me" - C. S. Lewis The perfect pair! This month we sent our Relove Print family some Twinnings tea to accompany their preloved books