Q: I am wondering if you do a book swap service? Can we send in books to you so you can include them in your boxes and so on?Asked by Melanie S., December 2019
We currently do not have any system like these set up. We can take in
donations, either sent in to us or picked up if living in Melbourne which
can be organised through email. Otherwise, we highly encourage you to share
your books with friends and family or donate to local op-shops or community
All the best,
Relove Print Team
Q: I would like to order this as a gift. I a, not sure what genre or whether the recipient would like classics / popular books either. How can I purchase a subscription leaving these options blank?Asked by Louise F., June 2019
Hi Louise, Please fill out the survey to the best of your ability when
initially purchasing. You can then change any preferences you make by
logging into your account via cratejoy or our website. Once logged in you
can update the survey and other information. Alternatively, you can
email us and
we can email the gift recipient or yourself a copy of the survey which can
be printed out or filled out electronically. Once filled out you can email
us it back and we can update the survey manually for you.
Q: I ordered a box directly on your website on January 13th. Nothing has been received as yet. Can you please check on it and get back to me? Payment Reference #2674197649.Asked by Alana B., February 2020
We have sent you an email regarding your parcel. Due to the Fires and
Floods across Australia this month, some of our customers will be
receiving delays in deliveries due to issues with Australian Postal
Services. All the best, Relove Print Team
My name is Alana and I'm yet to receive any e-mails. Sorry to hear you were impacted by the fires. Please let me know an expected arrival date? If it's too far in the future I may need a refund.
I've sent two messages directly to them and received no reply. Very worrying, indeed. I've not got my package either which is unusual because I had this subscription until just before Christmas and everything was fine and came on time. Makes me wonder if the floods/fires have affected them.
Q: Do you keep track of what books you have previously sent or do I update the survey to prevent doubles?Asked by Gina G., January 2020
We keep a record of all the books we send you each month to ensure we do
not send you any doubles. If you would like to let us know of other books
you have read in the meantime, you can email us and let us know or log into
your account and update your survey answers. All the best, the Relove Print
I was so thrilled and excited with this gift. It arrived sweetly packaged and I love that the book is pre-loved. Environmentally friendly, thoughtful gift
Just got my first book and I am happy with the choice along with the cute bookmark and 2020 calendar magnet ^_^. The book was in good condition with only a slight wrinkle on the front cover and curling on the edges. I think I'll stick around with this subscription for a while longer <3
The parcel I received contained perfect book choices for me as well as two cute bookmarks, some tea and a face mask. I loved it and it honestly made my whole week.
Quick delivery, thoughtful packaging, great pre-loved book. Really enjoying the novel so far!
I love getting a new book at the start of the month and knowing its a sustainable way to read new books makes it even better. The little gifts that come with the book are always so cute.
Received this subscription as a Christmas gift, and was so excited when my first delivery arrived yesterday. The brown paper wrapping was simple but beautiful, and the little included extras made it feel special. Most importantly, the choice of books was perfect - very different from one another but both covering different parts of my taste/interest, and I'm very much looking forwards to reading them both.
Love it...my family are all geniuses...what a brilliant idea
I look forward to getting my package every month. They follow my preferences perfectly and I have received some very interesting books. I also love the extra little gift that comes. So far I've received a tea infuser, eye masks, infusers, tea and seeds. The handmade bookmarks are also super cute and very handy.
I love the idea for this subscription box! I've just received my second book and have enjoyed both of what has been selected for me. The packaging is beautifully low-waste and the recycled nature of the books is great.
This was my first box and I loved it! I can't wait for next month