This business has an ABN, but fails in all areas of successful business management. They have never responded to emails, and don't provide a phone number. They fail to provide a tracking number (which they advertise). I also paid for a premium service, which means I am supposed to get 2 books a month. I only got 1. If I could have contacted them I would not have left this review. I went with them because they were in Melbourne and impacted by Covid. I reccomend that you don't purchase from them until they update their business structure, because they are unreliable and too risky.
Never received anything. Have been billed for 6 months worth. No response....
I did not receive anything and was charged for it anyway. I have now cancelled my subscription and if nothing has arrived by the end of December I will be pursuing a refund. Not impressed by the lack of service and communication. I wish I could have given zero stars in the rating, but it wouldn’t let me me post this without rating at all.
I never received anything.
Tried contacting seller and cratejoy multiple times with no response!
i had a subscription through their website, not through cratejoy, because i didn’t know if there were fees they had to pay for etc. however, their lack of professionalism is awful. i saw them delete negative comments on instagram when people were asking about their packages, they don’t give a tracking number which they advertise they do, it’s incredibly difficult to get in contact with them (their contact details arent on their website, or at least i couldn’t find them). during lockdown, they couldn’t send any books out, which is fine but they didn’t offer a refund OR the chance to get those books. I had 6 month membership and has only received 3.
Should be a zero stars option - DO NOT ORDER ANYTHING FROM THESE GUYS - you won't get replies, you won't get books, you will get charged and you won't have any way to contact them. It is, as far as I can see at this point, a scam.
Your order is not due to be sent until the 4th of January as you ordered this before the 31st of December. As with all of our orders, we ship on the 4th of every month which is why your order has not been shipped out yet.
We have been closed over the Christmas week which is why you email was not responded to initially but we have sent you a full refund. We are sorry for any misunderstanding on how our books are sent out and will look into having a more transparent way to show this.
Bought it almost a month ago and i still havent received my package nor have i heard from the seller. Very dissapointing. I messaged the seller more then 5 times and got no reply.
We bought this box as a gift to our mum for Mother’s Day. For context this was in April, during the escalation of COVID and unfortunately she was not able to visit her local library. She is an avid reader and we thought this would be a lovely gift as she could enjoy two books a month whilst in isolation.
We ended up cancelling the subscription after two months. This was two months where we had to follow up for WEEKS to even get a response as to the whereabouts of her order. Two months where the gift showed up days before the next gift was due to be dispatched.
The first month (May) we were told it had ostensibly been lost in the post. The second month (June) we were told the 6 month subscription had been entirely overlooked due to a glitch. They seemed to be dishonest in their communications and blamed a reduced staff on this. That may be so but if this is the case, then they should not have been accepting new orders.
The whole process was unsettling, time-consuming and mostly just a headache.
I would not recommend at all.
Great concept, HORRIBLE customer service and organisational skills.
Extremely expensive postage for something that took a month to arrive each time.