Never Received Anything
by Gina written today
What a disappointment. Weeks after I placed my order, I contacted the company to see when my first box would ship. Days went by with no response so I sent another email. Again I did not receive any response. Eventually I had to contact CrateJoy for a refund. It's been about a month and a half and I still haven't heard anything from them.
Skip this one
by Jennifer written last year
I had problems with a box of duplicate books and was going to cancel. They apologized, gave me a refund and told me all about how they were changing owners so please stay that next month would be different and much improved. I stayed and got more duplicates far worse packaged. This time I canceled.
Bad Quality, Worse Customer Service
by Brandi written last year
I enrolled in May. I canceled my subscription, and the last books I received was in November. Their little extras as other mentioned travel size bottles of lotion(my friends and i would joke that they raided another hotel for lotion), I got a few other minor items along the way: a tube of chapstick, bath salts twice.
However these items were really not important at all for me. I was more interested in the books, it is a book subscription. On two separate months the books that were sent were NOT in my chosen genre. The first time I emailed them twice a week and a half apart, they came back with I'm sorry let me update your preference.
The second time I emailed them in November after receiving another box with books that were not in my chosen genre. I got no response at all. I canceled my subscription, again telling them the books sent were not from my chosen genre, still no contact from them.Their website plainly states that if you tell them you have received the wrong genre they will send replacement books. They never sent any replacement books.
I have come to the conclusion that they are not sending me books from one of their other genres as a mistake, but the books they are choosing to send are not representations of what they claim to send. Two facts have brought me to this conclusion: they NEVER send a "recap" of the months selections. Every other subscription club I belong to (about 4 other companies I currently subscribe to) has sent a card or print of all items they are sending. Second the fact they never sent replacement books. I truly believe that for both months they didn't have anything that would have been the chosen genre, so they simply went through their back stock and threw stuff in.