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I received my first box now problem. However, when it came time for my second box for March, I still haven’t received it. It is now May. When I got the shipping notification it said December 17, 2018. I knew something was wrong. I contacted them and was given a new tracking number. But apparently the package hasn’t even been brought to the post office yet. The label was created April 12, 2019 and that’s the last thing that has happened. The end of April box hasn’t even shipped yet. I contacted them again and I was told everything was going to be shipped that day and I would be getting tracking numbers in the next 24-48 hours, that was on April 30, 2019 and I haven’t gotten anything from them since, not an email or a tracking number. I asked for either my boxes or my money back. I was assured my boxes would be shipped out. I now know that is a lie. I have spent $104.98 and have only received one box. This is unacceptable. I feel like I just keep getting excuses and feel good emails, but no real action is being taken on their part.
Love and creativity...this box was full of objects the curator left their own creative mark on and I could feel that energy. There is an artsy crafting vibe to it. If the z in ritualz symbolizes the creative buzz of a bee making its honey then this box is on to something unique in this market!
Update: It is now June 13, 2019, my initial review was on May 8, 2019. I still have yet to receive the two boxes I had paid for before cancelling this subscription. I am in contact with Cratejoy to see what the next steps are to either get a refund or my boxes. I’ve been charged twice already and haven’t received a box yet. Am canceling my subscription as I’m very disappointed.
I ordered at the beginning of March and have yet to receive anything! Its may!!!!Not to mention I have paid for 2 mths now! And also tried to cancel and still nothing!!! Then again another charge after I even told them in a conversation with them to cancel and refund and then nothing and so I contacted cratejoy and they would not even respond to them so cratejoy canceled and refunded me my money
If I could leave ZERO stars, I would! Terrible customer service! They ignore emails. I’ve been charged for 3 boxes and have yet to receive one!!! Total scam artists!!! SAVE YOUR MONEY & DO NOT BUY THIS SUBSCRIPTION!!!
My account has seen more action than I have. They have taken out 3 payments, and I have only seen ONE box, that really wasn't worth a shit.... I just want my money back.
To receive my first box I had to send several e mails because it wasn’t moving with USPS. It stayed in preship status and not in USPS system for several days. It arrived a week and a half late with a broken herb vile. I e mailed about the herb vile and asked for a replacement. I was told it’s on its way. It never came and all e mails send after that we’re ignored until right before the second box shipped out. I was then told the replacement vile is in my second box. Why couldn’t they tell me that instead of ignoring me all month?
I’m now being ignored again with my second box. It was been in pre ship status since April
30. A label was created but it’s still not in the system. Today is May 11. After the box sat for 3 days, I began to e mail. The first e mail I was told to wait a few more days. It’s a day short of 2 weeks and still no response. I’m again being completely ignored.
I own a small business myself. If I treated my customers like that, I wouldn’t have a business. No one likes being treated that way. I’ve cancelled my subscription. I’ve e mailed Cratejoy Support to see if they will have any luck getting the items I’ve paid for. This was a waste of time and money as well as a lesson learned. Don’t waste your time and money.
I gave a 3 month subscription as a gift and the first box arrived no problem. The second box never arrived and I was given an old tracking number, so I wasn't able to track it. I reached out to customer service who said they would send the second box and a new tracking number, but the second box still never arrived and the tracking number was faulty. After reaching out again, I asked that I be refunded for the 2 remaining boxes and was told that I would be refunded for the single remaining box, which was incorrect and extremely frustrating. I am now having to go dispute the charge with my bank because they can't get it together enough to respond to me or refund my box.
Have yet to receive my 1st box of 3 and it’s already the 1st Of May and haven’t even received Shipping Confirmation that it’s even been sent. Have contacted this company 3 times and still no box or even a real response other than it was supposed to be sent out on April 29th which is 7 days after the Ship Date according to Ad. DON’T BOTHER TO SUBSCRIBE... SAVE YOUR MONEY!!! Looks like I’ll be filing a Claim with my Credit Card Company to get my money back.
Excellent customer service and great box, I am a beginner and I learned so much I literally can't wait for next month. Definitely worth it. Thanks!