Q: Will I get to personalize what I what and don’t want?Asked by Gabriel B., May 2019
Thanks for the question! After purchase, you will be emailed a comprehensive preferences survey in which you can detail your size, style preferences, and more.
If you love vintage t-shirts, you'll be able to tell us and we'll be sure to send some. If, for example, you're allergic to wool or you live in too hot a place to ever wear a sweater, you can tell us and we wont send you any.
I hope this answers your question!...
Q: I've seen several questions about outfitting taller men... and responses to the affirmative. However, at 6'8" / 250 lbs, I tend to be a bit more of a challenge. Do you think you could accommodate me?Asked by Michael P., July 2021
Thanks so much for reaching out! We can absolutely accommodate you. While I'll acknowledge that certain items--say a t-shirt from a particular event or style of jacket from a specific brand--might not exist in all sizes, I'm confident that we can put together a box that fits your body and lifestyle.
Q: I helped my kids order a subscription to Comma Vintage for their dad for Father's Day. My husband got an email from CrateJoy to claim his gift. When will he get his "comprehensive preferences survey?" Is it sent to him by "Comma Vintage?" What do we tell him to expect next and when?Asked by Melissa M., June 2019
Surveys are sent to provided gift recipient email addresses immediately upon subscription. Because we use an automated system to do this, though, they do occasionally wind up in the spam folder.
I've double checked our system and resent that email to your gift recipient. Do reach out if there are further issues!
Q: I’m 6’3”, 170 lbs, so finding vintage clothes that are long enough without being way too wide is really tough. How does this service do in matching the clothes in the boxes to the size needs of the customers?Asked by Adam Z., May 2019
We match customers via a comprehensive style survey delivered by email after subscription.
You're right that finding vintage clothing in tall sizes can be difficult. But because we acquire vintage clothing at scale and maintain a warehouse of vintage inventory, we're never had a subscriber we couldn't service. Dozens of our subscribers are 6'3" or taller.
I ordered this box for my son for Christmas. He filled out the survey but we didn’t know what would be sent. The box was shipped but we never received it. We have both sent numerous messages to the company with no reply. There is an inquiry in with the Post Office, but this lack of customer support from Comma Vintage is very unprofessional. I would love for my son to get a replacement shipment but a simple friendly reply acknowledging our issues from the company would make me feel better. I had high hopes for this gift. Don’t waste your money.
As we discussed, your box was returned to sender. We then shipped it back out once we received it. We replied to your emails, but our replies were not seen. We're glad that we were able to get your son his first box--albeit later than we hoped!--and are happy we are able to keep you on as a subscriber. Thanks so much for working through these challenges with us!
I never received the box and ordered over a month ago. I've been trying to contact the owner or anyone about the whereabouts of or any update and I've received radio silence. It's a great idea. But the customer service should be better. Waste of money. I'd love a refund please. Thanks.
Thank you for your review, and for alerting us to problems behind the scenes on our end. Clearly, we've got some operational difficulties resulting in missed communications. Looking over this with the team, everyone thought it was being handled by someone else. That's on us.
But that's ultimately irrelevant to the fact that you paid money and didn't receive a product in a timely manner. Per your review, I've sent the refund.
If you'd still like to receive the order, I'd be happy to make sure you get it, free of charge. If you ultimately want to continue, we'd be glad to have you.
My sincere apologies again,
Mike, CEO and Founder
Never got my box. Ordered for Father’s Day June 2021. Contacted customer service and no news….
I apologize for this mixup. According to our records, we have not received a completed customer survey for the recipient, or one that we're able to coordinate with your customer profile. As a result, we have been unable to ship the order.
Ultimately, of course, we should have followed up about this after a reasonable amount of time, and not let the order sit unfulfilled.
Given the delay here, I have gone ahead and issued a full refund. Please reach out if you'd like to resubscribe. I'd be happy to have you back, and to offer a deep discount.
Thanks so much, and my apologies again,
Mike Pontacoloni, CEO and Founder.
I‘ve been receiving my comma vintage box for a few years now and mike manages to surpass my expectations everytime, which is pretty insane considering i‘m running a vintage store myself and i am painfully picky and specific. Simply the best thing to get your money‘s worth, and the value is steadily rising 😊 Greg from Switzerland, owner of The New New Bern and FRENCH PART OF SWEDEN.
Loved it, would definitely recommend!
Having been a customer for almost 2 years, I still get excited awaiting my monthly box from Vintage Comma! Mike really know how to find some awesome vintage clothes in subjects that interest you. Don’t even think about it-if you live vintage menswear, go for it now. Keep up the awesome job!
I love this box. They are extremely communicative with you to help make a box that is specific to your tastes and interests. It truly feels like someone is going into vintage stores and shopping just for me, which it turns out, is what is happening. Every box comes with a personal letter typed out just for you explaining what you have received and why it was chosen for you. You can also follow them on IG and comment on clothes they find, and they remember that you comment, and maybe even send you that piece of clothing. It is the best.
It was really, really cool! Loved all three pieces, each was in pristine, as-new condition and very cool. Only thing I would change is I’m not a big fan of the 70s wide collars, but that’s the only thing. Super excited for the next box! They even through in a bit of lagniappe, a tie clip accessory, a very nice surprise.
The Comma Vintage box has been the longest recurring box subscription I have ever had (over 3 years now). I have gotten everything from warm legit flannels to American made semi-formal footwear to (my personal favorite) a super warm sheep skin lined winter coat. People often ask me where I got my clothing items. Whenever there has been a slight issue (mainly sizing issues) the Comma team is more than happy to remedy the issue. After refilling the subscription, it takes a few weeks to receive my items, but this is a fact I am happy about because they always choose the ideal items for me. Plus they always provide a note describing the items they sent which, to me, shows their dedication to curating a wonderful experience for me.
As a 30+ year old man living a pretty busy life, I don't always have the time I need to scour through secondhand shops for unique items. Even more, the vintage shops in my city are incredibly expensive for the same/ less quality items. 100% recommend comma every time.
This was an awesome experience. I literally was gushing when I got my box. They do an awesome job!!!!!!!
Last Minute Gift? No worries.
Download and print this note to let them know their gift is on the way.