Q: Do you know when subscriptions will be available again? Thanks!Asked by Lauren H., March 2020
Usually on the 8th, new slots open back up. If we are sold out, try coming back on or after the 8th before the new slots get filled, they sell out quickly.
Q: I’ve been waiting on 2 boxes now I have unsubscribes because I’ve been waiting over a month and you have charged me again when I haven’t even had my second box yet? I want to know when it will be hereAsked by Lauren M., September 2020
Q: My life has lead me here do you know when your box will be available?Asked by Linda H., April 2020
I apologize I missed this question when it was posted. It appears at this time we were closed due to COVID19. We are back open and boxes are shipping. We do sell.out quickly. If sold out come back on or after the 8th of the following month as we usually get a few available then.
Q: I placed my order on May 26 and still have not seen either my box or any tracking information. When can I expect to receive my box? I've also tried messaging directly but have not received a response.Asked by Nicolette D., June 2021
Thank you for the wonderful spring themed box. Nice lists with instructions and what each item in the package is used for and how to use it. The only issue I had is it would have been nice to have labels on the ingredients stating what they are ( it is a very nice touch ). The other issue I had was my pot was broken all to pieces. But all in all I loved it
We are extremely low income. I get a small SSI check and my husband works but is disabled so only part time at min. wage. I go without alot of extras other than bills so when my husband said we could afford to get a small priced box since I had been wanting one for a long time...my heart soared. I researched and watched unboxing video after unboxing video...looking at reviews and finally settled on Sacred Apprentice from Sacred Iseum. I loved what I saw. I paid for the box August 1st. The information said if paid for by the 4th it would be shipped on the 8th. If paid for after the 4th it would ship on the 10th.
The 8th came and went with no word. I thought ok maybe cratejoy delayed giving him notification and I waited. The 10th came and went. No word, no tracking number and the subscription page says it is still being readied. I wrote an email on the 12th asking when it would ship. I have mailtracks on my emails. It notifies me the exact moment my email is opened. My email was opened 2 hours after I wrote it and yet now 2 days later I have yet to be replied to.
I think I am a pretty understanding person. If there was a delay I would not be upset as long as there is communication. After all the happy reviews and unboxings I've seen I dont know...
Nice box of items, enjoying it. My only gripe is that the shipping email contained broken links so for anyone worried about getting their packages stolen you can't track it. I notified the company of the problem and got acknowledgements but never got anyone to actually address the issue with me.
Thank you Susan for sharing your thoughts on your box. We appreciate all the feedback so we can better serve and create an overall thrive to make your experience with our company as best as it can be. I saw your notations about the tracking link in the emails. The emails are autogenerated from Cratejoy when I create the ship labels from their site, however, what I believed happened in your case is that a shipping label was created, and if there was an error made, the label would be voided and another label created. This will leave you with an automated email from the first label which yes, no longer works. Just as a reference, you can always view your tracking info directly from...
I ordered subscribed to this $80 box over a month ago. Even got charged AGAIN for the next month & still haven’t even received my first box!!!!! I’ve emailed the owner 3 times & even sent a message to their Facebook page. NOTHINGGGG. Feel like I just wasted $160 🤷🏼♀️ I’m a understanding person & would just love a update of when my first box will finally send since I’ve been charged twice now.
UPDATE!!!! Finally received my box today & was well worth the wait!!! I am obsessed & in love!!! Still never got a response from the owner BUT the box made up for it in my opinion!!!
Good day, Lacey,
I am glad to hear that you received your box and enjoyed it. I am sorry to hear about the communication issue with the emails. I searched our emails and could not find anything from you. I eventually went into your account from this review and got your email address from there. I did a search with your email address and found your emails in our spam folder. They didn't come up under your name as the last name is different in the emails than what is on the account. I am not sure why you ended up in spam, but I have moved you to inbox so any future communications won't get missed. I deeply apologize again that you were in the...
I was super happy when I received this box. I now understand why it took a while to charge each item. Can't wait for the next one !
I loved the theme.
I loved all the items and info that came in this small little package.
Not impressed I've sent multiple emails and no answer still no delivery and still hasn't even shipped and I order it awhile ago not impressed but surely took my money and was gonna again before I canceled
Kaitlyn, I am sorry to see that you did not have a great experience with Sacred Iseum. I am sure if there was an overlook to my email replies however we have been in communication. I will send you another email today. Our boxes do not ship at the moment of purchase but ship out monthly at the same time each month. If you purchased after the cutoff date, it can be an entire month before you get your first box. I do see in this case you are set to receive the May box. We did have a delay as our suppliers had a COVID19 outbreak and are short-staffed so we received our products several weeks late which put me behind in curating the...
The 1st 2 boxes came with no problems. The creator of this box explains the boxes ship after the full moon. Fast forward to January 19th 2020 and I still have not recieved my January box. The full moon was on the 10th. Nor have I gotten any response to my emails inquiring its whereabouts Nor is there any tracking information.. I cancelled before I got charged for another box but this one is already paid for and hasn't arrived and I'm still waiting to get a response to the 3 emails I've sent to the seller
I understand how frustrating it can be to try and communicate with a company that isn't getting back to you. So I totally get your frustration. Towards the end of December, I had a heart attack and was hospitalized for a month not discharged till the end of January. During this time emails were sent out to all customers notifying of the cancelation of January boxes, and the renewal dates for January being pushed out a month as well as any prepaid boxes for January were pushed out and sent out beginning of Feb. I really wish I was able to be in more communication with you and all my customers during this rough period. I curate these boxes alone, and while I was hospitalized,...
I unfortunately was not able to receive my package due to an error on my end with the shipping zip code. I have however messaged multiple times and have heard no response from them.
It is always a terrible situation when a package is lost, and especially frustrating when two packages get lost. We strive to get back to our customers in a timely manner. During the time period, this first started, I was hospitalized and sent out a notice to all customers to be aware, I was hospitalized for a month. As soon as I was out, I was in communication with you about the missing box that tracking info showed delivered to the address on file, but the box was not found. I scheduled a new shipment immediately to go out with the next months box as a courtesy, that box also showed delivered to the address on file but again there the box was missing. ...