Q: Do you know when subscriptions will be available again? Thanks!Asked by Lauren H., March 2020
Usually on the 8th, new slots open back up. If we are sold out, try coming back on or after the 8th before the new slots get filled, they sell out quickly.
Q: My life has lead me here do you know when your box will be available?Asked by Linda H., April 2020
I apologize I missed this question when it was posted. It appears at this time we were closed due to COVID19. We are back open and boxes are shipping. We do sell.out quickly. If sold out come back on or after the 8th of the following month as we usually get a few available then.
Q: I have not received my December box. This is very unacceptable when you have no problem taking money from our accounts. I have reached out the the person via email and still no answer as well. Asked by Ceanna R., December 2021
Good day Ceanna, I am sorry to hear of your frustrations. You are correct the December boxes are late due to illness and are being finalized and shipped now. Any remaining boxes will be in the mail tomorrow 12/23/2021. I have searched our emails and have not received any emails from you. I have replied to several inquiries this month about the delay in December boxes and have replied to all of them. I do apologize if somehow your email was overlooked but I just don't see. Since rhe boxeswere delayed the provided spell is not tied to December and can be performed any time. I am sorry for the delay, deeply. I curate these boxes alone and unfortunately I'm a single parent and...
Cratejoy is great at getting you a refund. I had a similar experience with a different subscription and they got my refund to me quickly; I had emailed the seller over 10 times and no response on a $130.00 box!
Q: Why haven’t I received my box.. it’s been over 2 months and I spent over 88 dollars for a 3 month subscription. Feeling very ripped off Asked by Kristen T., June 2021
Based on your purchase date, the subscription started just after the cut-off for the current month, so you had the month closeout, then your first box would start on the following month and are shipped on the 10th of the month. This month the boxes did ship out late. I do apologize you had to wait so long, it is always a long wait when the subscription is started so close to the cut-off date. I hope this helps clear things up.
This is my first box and I am LOVING it! So many items! I appreciate the letter with info on each item and how to use them, along with a spell and how to execute it. Items seem to be very good quality and there’s a nice amount of each. Thank you! I would like next month’s box now please!
Stunning Bast necklace (witch) is hanging so pronounced in all of her beauty! And my cat Genie just LOVES the Catnip herb in all of its power over her! I adore the artwork and they fit nicely in my BOS with the gathered info you ladies put out every month. Everything smells wonderfully inciting!
I see that there was a post about not receiving July's box. I never received an email explaining this as stated.
I haven't gotten my past 2 boxes and you keep taking money out when I haven't gotten them, I requested a refund and emailed you but have not gotten any response. Do not order this box you will never get it
Blessed Day Whitney,
On 7/25 I sent out emails to all my customers notifying them of my hospitalization due to COVID and that the July boxes were being skipped. All payments were pushed out one month and your boxes were pushed out to the August and September boxes which will be shipping at the regular schedule of the 10th of each month. You will receive your boxes and the August box is set to ship in a couple of days. Once shipped you will receive an automated email with the tracking info. Since that email has gone out, I will admit that I have not responded to further emails this past week as I was playing catch up to ensure that the August boxes...
Final edit! Seller responded saying she was sick and I did get my box as of 7/21. I am glad that I stuck through and didn't cancel that one, because it was beautifully created and felt very intuitive as most other reviews say. My only complaint now is truly just that I hope for better communication in the future, etc. but the box itself was wonderful. Every thing was packed neatly and prettily and felt very personal. Thank you!
Edit: Received another correspondence finally claiming that my box was finally going to get shipped after the shipping label was somehow skipped. Seller said they were shipping my box THAT day on 7/7. I still have received no tracking number and they haven't responded to my message asking for one. This is extremely frustrating and I feel that I've been very patient and easygoing towards the seller about this, but I feel very much as though I've been scammed with the multiple promises to ship out that day and then nothing.
Ordered my box in the very beginning of June and still haven’t received it. Seller told me they were sending it the next day after I questioned them about it and now it’s July and I still haven’t received it nor have they responded to my most recent email from a week or two ago. I reached out to Cratejoy and they offered to refund my money. I decided I wanted to give the seller another chance to reach out to me...
I didnt get my package
Not what I was expecting at all!
Love it everything is perfect
This box is so nice!! It came with lots of things and a very cutely designed spell with clear/inclusive instructions. The body oil included in this month’s box is heavenly!! It smells amazing and is very nice energy wise. Highly recommend!
Order October box and I love everything inside the box ! The details in the pages and artwork is beautiful. The owner does a amazing job with the subscription boxes.
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