Q: Do you know when subscriptions will be available again? Thanks!Asked by Lauren H., March 2020
Usually on the 8th, new slots open back up. If we are sold out, try coming back on or after the 8th before the new slots get filled, they sell out quickly.
Q: My life has lead me here do you know when your box will be available?Asked by Linda H., April 2020
I apologize I missed this question when it was posted. It appears at this time we were closed due to COVID19. We are back open and boxes are shipping. We do sell.out quickly. If sold out come back on or after the 8th of the following month as we usually get a few available then.
Q: I’ve been waiting on 2 boxes now I have unsubscribes because I’ve been waiting over a month and you have charged me again when I haven’t even had my second box yet? I want to know when it will be hereAsked by Lauren M., September 2020
Q: Is there a reason why you donat comment on reviews? I am interested but conerned tht you do not respond?Asked by Trisha H., January 2021
Good day Trisha. Thank you for the question. When it comes to replying to reviews, Cratejoy suggests that responses be reserved for reviews that are 3 stars or less. As I am appreciative of all reviews, the lower reviews do require more attention as they usually involve some kind of misunderstanding or situation that needs to be resolved or rectified. I am a small business, single employee, and curator. I do all aspects of these boxes from curating the themes, the items, all graphics, spell writing, and doing the research to bring together a well-composed box. I also do all the packaging and shipping. So from start to finish, all aspects of the box are solely done by myself. As soon as I ship out,...
Thank you for the wonderful spring themed box. Nice lists with instructions and what each item in the package is used for and how to use it. The only issue I had is it would have been nice to have labels on the ingredients stating what they are ( it is a very nice touch ). The other issue I had was my pot was broken all to pieces. But all in all I loved it
We are extremely low income. I get a small SSI check and my husband works but is disabled so only part time at min. wage. I go without alot of extras other than bills so when my husband said we could afford to get a small priced box since I had been wanting one for a long time...my heart soared. I researched and watched unboxing video after unboxing video...looking at reviews and finally settled on Sacred Apprentice from Sacred Iseum. I loved what I saw. I paid for the box August 1st. The information said if paid for by the 4th it would be shipped on the 8th. If paid for after the 4th it would ship on the 10th.
The 8th came and went with no word. I thought ok maybe cratejoy delayed giving him notification and I waited. The 10th came and went. No word, no tracking number and the subscription page says it is still being readied. I wrote an email on the 12th asking when it would ship. I have mailtracks on my emails. It notifies me the exact moment my email is opened. My email was opened 2 hours after I wrote it and yet now 2 days later I have yet to be replied to.
I think I am a pretty understanding person. If there was a delay I would not be upset as long as there is communication. After all the happy reviews and unboxings I've seen I dont know...
Nice box of items, enjoying it. My only gripe is that the shipping email contained broken links so for anyone worried about getting their packages stolen you can't track it. I notified the company of the problem and got acknowledgements but never got anyone to actually address the issue with me.
Thank you Susan for sharing your thoughts on your box. We appreciate all the feedback so we can better serve and create an overall thrive to make your experience with our company as best as it can be. I saw your notations about the tracking link in the emails. The emails are autogenerated from Cratejoy when I create the ship labels from their site, however, what I believed happened in your case is that a shipping label was created, and if there was an error made, the label would be voided and another label created. This will leave you with an automated email from the first label which yes, no longer works. Just as a reference, you can always view your tracking info directly from...
I loved all the items and info that came in this small little package.
I love my box! So wonderful and affordable.
This box is beautifully curated snd full of magickal energy. I love the themes and the way they are put together to make a really beautitul altar space. The oils and salts always smell amazing.
Very nice, loved everything 🥰
Just got my first box it is worth every penny looking forward to my next box I am absolutely delighted
I am happy the only thing is the pendulum was broke
Great box - the items were fantastic. I really enjoyed it & looked forward to the next one.