Box of Witchcraft
by Sacred Iseum$20.00/ month
Buying OptionsReviews (72)
Didn't get any of my boxes
Aug 03, 2022
Whitney H.
I haven't gotten my past 2 boxes and you keep taking money out when I haven't gotten them, I requested a refund and emailed you but have not gotten any response. Do not order this box you will never get it
Verified Purchase
Blessed Day Whitney,
On 7/25 I sent out emails to all my customers notifying them of my hospitalization due to COVID and that the July boxes were being skipped. All payments were pushed out one month and your boxes were pushed out to the August and September boxes which will be shipping at the regular schedule of the 10th of each month. You will receive your boxes and the August box is set to ship in a couple of days. Once shipped you will receive an automated email with the tracking info. Since that email has gone out, I will admit that I have not responded to further emails this past week as I was playing catch up to ensure that the August boxes...
Didnt get my package
Jul 18, 2022
Krhristie S.
I didnt get my package
Verified Purchase
Buyers beware
Jan 28, 2022
Karen H.
Well ordered almost a
Month ago , they took the money and I have yet to get a box or a refund . Cancelled my subscription , buyers beware
Verified Purchase
Good day Karen,
I am sorry to see you go and that your experience resulted in this review. Per our discussion via email, I advised due to illness that the January boxes were shipping out late and would not ship till the last week of the month. The January boxes are scheduled for pick up tomorrow morning. Also per the email I advised that since January was late, Feb box would also run late but ship sooner then be back on schedule for March. I am a small business, a solo witch curating these boxes so when life happens, it can have a negative effect on the shipping schedule. I strive to get caught up and do all that I can to make sure everyone has...
No box to review
Jan 18, 2022
Shel B.
Haven’t received my box, have emailed twice asking for tracking with no response. Have gotten a renewal notice.
Verified Purchase
Shel,
I am sorry to see that your experience with Sacred Iseum has left you to leave a one star review. If you can please check your spam folder as I have replied to your emails explaining the delay in your box and also pushed your renewal out two weeks also explained in my email to you. I know your feeling frustrated which is why you left the review, however if you can please double check your emails and read my replies and perhaps reconsider your review until after you receive your box. I do thank you for choosing Sacred Iseum and appreciate you and your business and am always willing to go above and beyond to correct any issues which is why I was caught...
Fast responder
Oct 18, 2021
Chelle R.
Had a issue with box owner responded quickly and it was taken care
Verified Purchase
Good day, Chelle,
I am happy to see that your experience was turned around by my quick reply and call to action to solve your issues. I noticed that the overall rating was left as a one-star, was there anything else I could do to assist you and make sure that you are fully satisfied with Sacred Iseum and my service?
Thank you
Brooks Brown
Where is my box/refund please?
Sep 28, 2021
Hajera A.
My box hasn’t arrived, it has been many months and seller refuses to refund. Emailed seller several times but they aren’t resolving the issue.
Verified Purchase
Good day, Hajera,
I can understand your frustration with this matter as I would be just as frustrated. I have been in correspondence with you in regards to this matter and provided tracking info to your packages as well as requested confirmation of the accuracy of your address on your account. The first package did never was returned to me but still reflects was delivered after address verification. Since we could not confirm delivery and you stated you never received it, we did wait some time to see if the box was returned to us. Since it was not the following month we sent out another box to you with the same issue, again it was never returned to us. So we have sent out two...
Poor servicce
Aug 31, 2021
Morgan G.
This is ridiculous! My package has been in transit for over 20 days now. I have heard nothing from the seller even though I contacted them over a week ago. I did not even receive so much as an acknowledgement that they received my email. it says my package has been in Ohio since the day it shipped. I purchased my package on the 1st of the month, and according to them should have received BY THE LATEST on the 20th of the month. i have waited long enough for shipping information and for the company to respond. Now, i am leaving my experience for others to see.
Verified Purchase
Morgan I apologize for your experience with your shipping. I do want to say that we have responded to your email thr day you contacted us advising that via the tracking the package made it to you and then went into transit back to sender due to lack of address info. It has not made it back to us yet. Via the email we sent you it indicated the address we have on file and advised to confirm its accuracy and that we would send it back to you if the address is confirmed or corrected. I do deeply apologize for your experience. Unfortunately once in the hands of USPS we are at their mercy with shipping. I do not understand where the miscommunication came...
Not what I'm looking for
Aug 25, 2021
Melissa C.
Not what I'm looking for. When I tried to cancle several times you did not cancle.
Verified Purchase
Good day Melissa,
I am sorry to see that you did not have a great experience with Sacred Iseum. It appears you thought the quality was good, just not what you were looking for. I can understand that our boxes are not for everyone as we curate a box of witchcraft and not just retail products. I see the main issue you had was with canceling of your account. Per our discussion and the notes on your account, you requested to cancel your service on August 18th, I canceled your account on August 18th and processed a refund. Refunds can take 3-10 business days to return to your method of payment depending on the method used. I am not sure as to where the confusion occurred...
Not impressed
May 17, 2021
Kaitlyn W.
Not impressed I've sent multiple emails and no answer still no delivery and still hasn't even shipped and I order it awhile ago not impressed but surely took my money and was gonna again before I canceled
Verified Purchase
Kaitlyn, I am sorry to see that you did not have a great experience with Sacred Iseum. I am sure if there was an overlook to my email replies however we have been in communication. I will send you another email today. Our boxes do not ship at the moment of purchase but ship out monthly at the same time each month. If you purchased after the cutoff date, it can be an entire month before you get your first box. I do see in this case you are set to receive the May box. We did have a delay as our suppliers had a COVID19 outbreak and are short-staffed so we received our products several weeks late which put me behind in curating the...
Poor
Jul 26, 2020
Lauren M.
No response to email and it hasn’t been delivered it been over a month now and it’s £25 for the postage as I’m in the uk not impressed and this has happened with 2 of the boxes
Verified Purchase
Lauren,
I am extremely apologetic that your package has not arrived. I know how frustrating it can be to wait. I assure you your package is on the way. Your order was placed on June 13th, the 7th is the cut off for June, so your box would not ship out till the July shipment. Once your box shipped an automated email was sent with the tracking info. I emailed you your tracking info from your account once more today for your records, it shows it has left the US and is in transit.
Due to COVID-19 shipping has slowed here in the US, especially here in Florida. Please see your email for tracking info. Also during your initial inquiry, your account was notated, and...
Very sad :(
Aug 14, 2019
Jenifer P.
We are extremely low income. I get a small SSI check and my husband works but is disabled so only part time at min. wage. I go without alot of extras other than bills so when my husband said we could afford to get a small priced box since I had been wanting one for a long time...my heart soared. I researched and watched unboxing video after unboxing video...looking at reviews and finally settled on Sacred Apprentice from Sacred Iseum. I loved what I saw. I paid for the box August 1st. The information said if paid for by the 4th it would be shipped on the 8th. If paid for after the 4th it would ship on the 10th.
The 8th came and went with no word. I thought ok maybe cratejoy delayed giving him notification and I waited. The 10th came and went. No word, no tracking number and the subscription page says it is still being readied. I wrote an email on the 12th asking when it would ship. I have mailtracks on my emails. It notifies me the exact moment my email is opened. My email was opened 2 hours after I wrote it and yet now 2 days later I have yet to be replied to.
I think I am a pretty understanding person. If there was a delay I would not be upset as long as there is communication. After all the happy reviews and unboxings I've seen I dont know...
Verified Purchase
Not happy
Jan 19, 2019
Mickeywoodring
I have got 3 boxes from them and now my 4th box has not came yet and they took out for the 5th box this is know way to run a business . Thanks unhappy costumer
Verified Purchase
Hello, we are saddened to hear that you did not have a great experience with us this past month. I understand the box was late, and you were charged for Feb. box before receiving the January box. This is not normal practice with us and we strive to get out our boxes at the designated shipping date with a flex period of up to 3 days. We did send out emails to all our subscribers and notated all accounts as to the reason of the delay (our facility was involved in a fire forcing us to move) and when to expect the January boxes, also how to cancel or suspend service to not get auto charged for Feb. and if charged to notify us for...