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Mar 28, 2019
Hoperose P.
4 Reviews
6 Helpful Votes
Subscribed for 3 months

So I left a review some time ago about not getting all of the boxes I paid for. I am sure it was lost in the holiday rush or something similar. I really love this box, the stuff in it is amazing, but the fact I am finally getting a replacement for the December box at the end of March and that I received very little information about it means I am still docking a star. Your response to my review didn't even get my name right 😢

Verified Purchase
Salty Bath said...Feb 18, 2019

Hi Holly,

We are so sorry to hear about this. Unfortunately, we have not received any prior communication, until seeing this post. We checked and see that you placed your order for a 3-month subscription through the Cratejoy Marketplace on October 1st. And cancelled on 10/25 stating you were "just trying boxes out." As you know, we sent all the boxes, and you received 2. The tracking # for the 3rd box was sent on the time of shipping. We did not receive any questions from you regarding this shipment - so we checked the spam folder and found out they were there. Again, our sincere apologies that these messages did not reach us. We have put in an inquiry with the post office as well...

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