Q: Can you make this box Gluten Free? Asked by Abigail L., December 2019
Thank you for your interest 😄
The box has a vegan option, but unfortunately we can't guarantee you it's 100% gluten free. A lot of our snacks, such as wafers or ramyuns include wheat contents.
Hope this helps.
Q: Hi! I ordered a box on Nov. 13th 2020. It's now Dec. 9th and the tracking is saying its undelivered in the UK when I live in the United States instead. I listed my address correctly on my profileAsked by Akatsuki_trashcan T., December 2020
Q: Its May and I have not received any info on my April box, can you give me any information about why? Thanks!Asked by Abigail L., May 2020
I am fine with it being late. Thank you so much for the information!
Thanks for reaching out!
As you may have seen in our latest newsletters or blog posts, due to the COVID-19 situation, all international deliveries have been delayed by 4-8 weeks which is subject to change.
Your order status will change once we are able to process and dispatch your order.
We guarantee that our customers will receive their SeoulBoxes. If it is lost in transit, we are happy to resend a brand new SeoulBox to you. We will make sure that you...
Q: I ordered as a gift on 12/19 and it has not shipped. I reached out through both cratejoy and Seoulbox website directly and no response. Shipping within US. Will this ever ship?Asked by Mariyet A., January 2021
Absolutely in love with my #seoulbox ❤ I had a little cry to myself because there was a tea bag from 'Osulloc', a tea plantation i went to on Jeju-do 😍😭 Man, what i wouldn't give to go back! Thank you
I absolutely love this! So much flavors and thoughts. My hobby is binge-watching Kdramas and Kpop so just decided to give it a go. I appreciate the quality, and quantity of snacks and merchandise provided. You even thought of the magazine! Thank you so much!
I've been subscribed to this box for almost 3 months and now tried this on Cratejoy platform. When it arrives at my doorstep it brings a smile to my face. I love that it is put together by a snack expert and what really sets it apart from the rest is there is usually a "Korean" type snack or merchandise inside. Of course I love the love Korea gifts too which include everything from chips, to almonds, to facemasks and Koya badge. My favorite item so far has been honey butter chips and the Koya keychain. Most recently, my box included kimchi almonds and culture magazines with a K-Drama theme, one that makes your soul smile and your feet dance. I highly recommend SEOULBOX! Ahj, happy day...!
My box :) love it so much! So many items . I received my first SeoulBox and I LOVE it! It’s got all the essentials to help you chill and get your Kpop soul flowing with positive vibes. Can’t wait to receive my next one!
I Ordered the box on the 31st of October 2020, but it's still not delivered. I contacted the company, emailed them several times if they knew where my package was, but I didn't even get an email back. I wouldn't be disappointed that it didn't arrive on time, considering the circumstances, if they answered my mail, told me that there is a delay, and found out approximate date my order could arrive. I would at least know that it would be delivered at some point.
I ordered a box as a Christmas gift in November of 2019, meant to be delivered in time for December 2019. It is almost October of 2020 and the box still has not arrived at its destination. I'm really disappointed, as the contents looked amazing, but based on my experience, I can't recommend this box with confidence.
I ordered this on 12/19 and they charged me. It has been 6 weeks and I still have no information on what is going on. They are not responding whether I contact them directly or try to contact through cratejoy. I’ve contacted 4 times. They basically took my money and didn’t send the box or even try to let me know if it will be delayed. I will wait a little longer and if I still don’t hear anything I will be reporting this.
Today I received an email from the support group, the advised due to COVID they still can not ship to Mexico, so they were able to give me the refund I requested.
Thank SeoulBox, hope I can try it out some other time.
I ordered this box in April 2020, and we are now a now almost at October 2020 and have not received the box. I understand the COVID situation, but I have emailed for the last couple of months and not received an answer. At this point I would just like someone to email me back and be able to offer a refund. I am very disappointed that no one has gotten back to me. This was a terrible first experience.
*EDIT* After I tried contacting them, cratejoy sent me an email saying since they hadn't responded yet, they were going to reach out to the seller. After that, I got an email saying my package was on its way, and it only took 3 days to get here. I'm a little disappointed that it took cratejoy reaching out for them to solve this, but at least it got solved. The box itself is really good, but idk if I can recommend it because of the shipping issues
I ordered on December 4th, and they told me it would be here within about a week and a half. I bought it for my sisters birthday, which was today, and it still hasn't arrived, or even shipped yet from what I can tell. It would have been fine that it was late and I could talk to the sellers to see what's going on, but I've contacted them at least two times, and I STILL haven't gotten a response. I'm very disappointed, as I was excited to give this to my sister, but now I don't know if it'll ever arrive.
I ordered this box October 8th, 2020 and just received the box today Nov 7th, 2020. I got this as a gift to my husband for his birthday and it arrived later than expected, but at least it came. I also had to contact multiple people to find out where the box was located (which never updated as it continued to say it was in Korea). Seoulbox never reached back out to me. The box was supposed to be the signature box with a bunch of cool stuff, but instead we didn't received any noodles or almonds and got about 6 stickers instead (which we would have preferred the almonds and noodles). It came with a pamphlet to show what was inside, but only 3 items match and we ended up with 12 total food items compared to 15 it says this one was supposed to come with. I don't know if this was meant to be a different box or if they got the monthly subscriptions mixed up or what. I am just sad because my husband was really looking forward to it. He is Korean, but was adopted as an infant and was excited to experience some of his culture. Still an interesting box, but probably not worth the cost. :(
October Seoul Box: Back to School This month, we wanted to deliver you a story packed with romances and excitement of old-school Korea. We specifically explored the 1980s and 1990s – a totally genuine, yet somehow familiar side to Korea. You’ll enjoy 25 snacks and 7 goodies; discover enduring memories of old-school Korean teens; and learn 3 legendary games from back then.
The biggest unofficial holiday is on November 11th: Pepero Day. With Seoul Box, host a special pajama party full of yummy Pepero [a special Korean chocolate-dipped snack] snacks and cool party goodies. Fill up your November with sweet and chocolaty memories! In November Seoul Box, you'll receive a care package of 23 Pepero-themed snacks and 7 party goodies. Become the main character of a romantic Korean drama with Seoul Box!
Exploring new cultures is always an exciting experience. In this winter, we explore what it really means to travel across Korea with local inspired snacks and fun travel goodies. Get yourself ready for your very own adventure to Korea! Uncover the diverse flavors of Korea and learn how each region has their own distinct characters
Have you selected great New Year's Resolutions? If you are planning some travel getaways in 2020, this box is perfect for you! We mashed up different cuisines around the world with a unique Korean style. Taste the world re-interpreted in a quirky Korean way.
This month we want to focus on YOU. Open a care package of cute snacks and goodies carefully curated to give you a sweet feel-good boost!
Welcome to the box of K-Drama! You might have heard of K-Drama or mastered the top 20 must-watch drama list. But how about trying the ultimate snack inspired K-Drama gift box?
Welcome to Korea! Let's explore our vibrant four seasons. Spring to Winter, are you ready?
A delicious range of snacks and cute goodies will help your lockdown blues. Enjoy a genuine selection of 22 hand-picked treats picked for gamers.
We have to keep going ON and ON, and feel like DYNAMITE after finishing an entire album. Unleash your K-pop soul with snacks and goodies idols like.
Chuseok is a Korean version of Thanksgiving Day where relatives gather and perform a ceremony to ancestors. This month, experience the authentic Korean culture through scrumptious classic snacks made by masters and special noodles enjoyed during the ceremony.
Happy Halloween Seoulmate! With creatures of strange powers wandering around outside, we hope your holiday is full of joy and fun.
Aspiring to show the dynamic colors of Korea to you, we've gone through loads of snacking and researching to come up with the box full of cultural flavors. Take on a journey to Korea between 1700s and present with a hand-picked selection of snacks and goodies best represent each era!