Q: Its May and I have not received any info on my April box, can you give me any information about why? Thanks!Asked by Abigail L., May 2020
I am fine with it being late. Thank you so much for the information!
Thanks for reaching out!
As you may have seen in our latest newsletters or blog posts, due to the COVID-19 situation, all international deliveries have been delayed by 4-8 weeks which is subject to change.
Your order status will change once we are able to process and dispatch your order.
We guarantee that our customers will receive their SeoulBoxes. If it is lost in transit, we are happy to resend a brand new SeoulBox to you. We will make sure that you...
Q: Can you make this box Gluten Free? Asked by Abigail L., December 2019
Thank you for your interest 😄
The box has a vegan option, but unfortunately we can't guarantee you it's 100% gluten free. A lot of our snacks, such as wafers or ramyuns include wheat contents.
Hope this helps.
Q: Hi, I am a vegetarian. Is there an option for me to only get vegetarian snacks? Plus, are you guys still delivering amidst the pandemic? Asked by Tithi M., September 2020
Q: I ordered a Seoul box around April, it has not been received yet. Can you please assist? Asked by Sandra J., September 2020
Absolutely in love with my #seoulbox ❤ I had a little cry to myself because there was a tea bag from 'Osulloc', a tea plantation i went to on Jeju-do 😍😭 Man, what i wouldn't give to go back! Thank you
I absolutely love this! So much flavors and thoughts. My hobby is binge-watching Kdramas and Kpop so just decided to give it a go. I appreciate the quality, and quantity of snacks and merchandise provided. You even thought of the magazine! Thank you so much!
I've been subscribed to this box for almost 3 months and now tried this on Cratejoy platform. When it arrives at my doorstep it brings a smile to my face. I love that it is put together by a snack expert and what really sets it apart from the rest is there is usually a "Korean" type snack or merchandise inside. Of course I love the love Korea gifts too which include everything from chips, to almonds, to facemasks and Koya badge. My favorite item so far has been honey butter chips and the Koya keychain. Most recently, my box included kimchi almonds and culture magazines with a K-Drama theme, one that makes your soul smile and your feet dance. I highly recommend SEOULBOX! Ahj, happy day...!
My box :) love it so much! So many items . I received my first SeoulBox and I LOVE it! It’s got all the essentials to help you chill and get your Kpop soul flowing with positive vibes. Can’t wait to receive my next one!
I ordered a box as a Christmas gift in November of 2019, meant to be delivered in time for December 2019. It is almost October of 2020 and the box still has not arrived at its destination. I'm really disappointed, as the contents looked amazing, but based on my experience, I can't recommend this box with confidence.
I am very disappointed with this company. Like the other reviews, I am starting to feel like I was scammed. They even sent me an email to purchase express shipping so that I can get it faster. Right away, I purchased the express shipping (which was another $15USD) hoping that I will get the box sooner. But to my huge regret, they told me that the box was returned to them. I emailed them multiple times to ask for an update on my box but I did not get a response. All I need is a response from them to let me know that there is still a box coming. I will definitely not recommend ordering from this company. I am very very much dismayed. I do not normally write reviews, but I very much disappointed and I feel like I was scammed so I would like to warn others.
As mentioned in our email communications with you, we had members of our staff come down with COVID-19 during the week period you contacted us and which is why you received a slower response. We completely understand your frustration. Please note that during these times we have seen over a 100x increase in queries regarding trackings, box locations and dispatch times. Coupled with the fact we are a very small firm and had staff fall very ill, it meant that general communication times were going to be longer than expected.
When you placed your order we informed you that shipping to your location was not currently available due to the changing nature of the situation and that it would be difficult with the...
I love this box it is amazing!!
The shipping seemed to take forever because of complications but when it came it was awesome! It was honestly better than the website, it was organized and came with the coolest stuff.
I couldn't believe how big this box was when it finally arrived! There was so many items inside as well, enough stuff to try out until the next box arrives! The shipping does take a while, but that's totally worth it when you get a million wonderful items. Love this box and I hope I can afford to keep getting it for a while!
Edit: Technical difficulties meant my box was not dispatched nor was my email received. Not until this review. However nothing else was offered except to replace what was never sent, and I still don't feel it makes up for the loss of what was to be a Christmas gift.
I ordered a box on 12/10/2019. It is now nearly 6 weeks later and I haven't received my box. Shipping policy indicates it's possible, but when my email to customer service goes unanswered, I start thinking I've been scammed.
October Seoul Box: Back to School This month, we wanted to deliver you a story packed with romances and excitement of old-school Korea. We specifically explored the 1980s and 1990s – a totally genuine, yet somehow familiar side to Korea. You’ll enjoy 25 snacks and 7 goodies; discover enduring memories of old-school Korean teens; and learn 3 legendary games from back then.
The biggest unofficial holiday is on November 11th: Pepero Day. With Seoul Box, host a special pajama party full of yummy Pepero [a special Korean chocolate-dipped snack] snacks and cool party goodies. Fill up your November with sweet and chocolaty memories! In November Seoul Box, you'll receive a care package of 23 Pepero-themed snacks and 7 party goodies. Become the main character of a romantic Korean drama with Seoul Box!
Exploring new cultures is always an exciting experience. In this winter, we explore what it really means to travel across Korea with local inspired snacks and fun travel goodies. Get yourself ready for your very own adventure to Korea! Uncover the diverse flavors of Korea and learn how each region has their own distinct characters
Have you selected great New Year's Resolutions? If you are planning some travel getaways in 2020, this box is perfect for you! We mashed up different cuisines around the world with a unique Korean style. Taste the world re-interpreted in a quirky Korean way.
This month we want to focus on YOU. Open a care package of cute snacks and goodies carefully curated to give you a sweet feel-good boost!
Welcome to the box of K-Drama! You might have heard of K-Drama or mastered the top 20 must-watch drama list. But how about trying the ultimate snack inspired K-Drama gift box?
Welcome to Korea! Let's explore our vibrant four seasons. Spring to Winter, are you ready?