I ordered a box as a Christmas gift in November of 2019, meant to be delivered in time for December 2019. It is almost October of 2020 and the box still has not arrived at its destination. I'm really disappointed, as the contents looked amazing, but based on my experience, I can't recommend this box with confidence.
I Ordered the box on the 31st of October 2020, but it's still not delivered. I contacted the company, emailed them several times if they knew where my package was, but I didn't even get an email back. I wouldn't be disappointed that it didn't arrive on time, considering the circumstances, if they answered my mail, told me that there is a delay, and found out approximate date my order could arrive. I would at least know that it would be delivered at some point.
I am very disappointed with this company. Like the other reviews, I am starting to feel like I was scammed. They even sent me an email to purchase express shipping so that I can get it faster. Right away, I purchased the express shipping (which was another $15USD) hoping that I will get the box sooner. But to my huge regret, they told me that the box was returned to them. I emailed them multiple times to ask for an update on my box but I did not get a response. All I need is a response from them to let me know that there is still a box coming. I will definitely not recommend ordering from this company. I am very very much dismayed. I do not normally write reviews, but I very much disappointed and I feel like I was scammed so I would like to warn others.
As mentioned in our email communications with you, we had members of our staff come down with COVID-19 during the week period you contacted us and which is why you received a slower response. We completely understand your frustration. Please note that during these times we have seen over a 100x increase in queries regarding trackings, box locations and dispatch times. Coupled with the fact we are a very small firm and had staff fall very ill, it meant that general communication times were going to be longer than expected.
When you placed your order we informed you that shipping to your location was not currently available due to the changing nature of the situation and that it would be difficult with the...