Today I received an email from the support group, the advised due to COVID they still can not ship to Mexico, so they were able to give me the refund I requested.
Thank SeoulBox, hope I can try it out some other time.
I ordered this box in April 2020, and we are now a now almost at October 2020 and have not received the box. I understand the COVID situation, but I have emailed for the last couple of months and not received an answer. At this point I would just like someone to email me back and be able to offer a refund. I am very disappointed that no one has gotten back to me. This was a terrible first experience.
*EDIT* After I tried contacting them, cratejoy sent me an email saying since they hadn't responded yet, they were going to reach out to the seller. After that, I got an email saying my package was on its way, and it only took 3 days to get here. I'm a little disappointed that it took cratejoy reaching out for them to solve this, but at least it got solved. The box itself is really good, but idk if I can recommend it because of the shipping issues
I ordered on December 4th, and they told me it would be here within about a week and a half. I bought it for my sisters birthday, which was today, and it still hasn't arrived, or even shipped yet from what I can tell. It would have been fine that it was late and I could talk to the sellers to see what's going on, but I've contacted them at least two times, and I STILL haven't gotten a response. I'm very disappointed, as I was excited to give this to my sister, but now I don't know if it'll ever arrive.
Edit: Technical difficulties meant my box was not dispatched nor was my email received. Not until this review. However nothing else was offered except to replace what was never sent, and I still don't feel it makes up for the loss of what was to be a Christmas gift.
I ordered a box on 12/10/2019. It is now nearly 6 weeks later and I haven't received my box. Shipping policy indicates it's possible, but when my email to customer service goes unanswered, I start thinking I've been scammed.