Shark Week Survival Kit LLC

by Shark Week Survival Kit LLC
A thoughtfully curated organic period subscription service with every kind of woman in mind.

Plans as low as

$7.08/ month

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Shark Week Survival Kit LLC reviewsReviews

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Poor Customer service and communication

Jan 29, 2021
Jasmine L.
1 Review
Subscribed for 2 months
Overall
Shipping
Quality
Curation

Very unhappy with the service. Signed up for the boxes in December, received one fairly soon. It is now 2 days away from February and I have not received anymore boxes or any communication explaining why. I had prepaid for 3 months so I have now lost money on the purchase and they do not offer refunds even though nothing has been sent to me since December.

Verified Purchase
Shark Week Survival Kit LLC said...Jan 29, 2021

Hi Jasmine!
The reason you didn't receive a January box is because the Cratejoy system skips orders placed after the 1st of the previous month. When it pulls for the current batch. This is kind of tricky for the businesses using Cratejoy because depending on your time zone we aren't always able to figure things out unless a customer lets us know. Since your box didn't meet that time quota on December 1st we saw that first order, but it didn't show up on January 2nd. We are always responsive as soon as a customer brings things to attention so please always reach out as soon as you notice an issue. The 2nd order on your prepay is part the Feb shipment in the Cratejoy system...

Waste.

Mar 09, 2020
Kristin
2 Reviews
10 Helpful Votes
Subscribed for 2 months
Overall
Shipping
Quality
Curation

As per a recent email I’m about to be charged a 3rd time, yet I’ve only ever received one box. And that box was horrid. A product leaked rendering everything else unusable. Snacks and teas were not in sealed packages, just plastic baggies twist tied closed with no nutrition labels which is dangerous for those with allergies. I wanted to wait to cancel to see if my next few boxes were better, well I’ve still not received the box I was charged for a month ago. I’ll go back to another sub service with better customer service.

Verified Purchase
Shark Week Survival Kit LLC said...Mar 09, 2020

Hello! We got your email and I’m so sorry that you didn’t reach out to us before! Your box has shipped for March and you did receive the February box already so we haven’t charged you for anything you won’t receive. I will happy credit your account for any spilled product! We specify that we source from small, female owned businesses so you are correct, sometimes (more often than not) products are not factory made. Boxes ship on the 4th of the month, every month so after being charged your renewal in February your new box was shipped on March 4th! I just checked your tracking and it is in route, I’ll be happy to credit your account for. The spilled...