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After watching a bunch of youtubers open this box and falling in love with the items I thought I would give a try. I think their products are beautiful and well catered. However, this book box has the WORST customer service I have ever experienced. It took them a month, a MONTH, to fulfill an order I placed with them and then once I got it, it was missing an item. Not once did the customer service team contact me to let me know that their shopify was experiencing problems. I had to contact them to see what the hold up was and I was notified by some guy that they were having difficulty fulfilling orders. I would say you subscribe to this box with the risk of never getting it. I am STILL waiting for the box I purchased.
First let me say we are taking your review very seriously. We sincerely apologize for the delays you have experienced. To that end we are looking at ways to better streamline our procedures and processes. We value you as a customer and strive to be transparent about keeping our customers informed. We have not met your expectations and again, we are sorry to have fallen short of what you expected from us. Thank you for your patronage and best wishes that we see you again.
Thank you from us at Shelflovecrate.
I love this box!!!!! I can’t wait to get it every month!!!!
I never received any of the boxes ordered a 3 month subscription in January. Was told it would start in March. I have not even YouTube videos about February 2020 boxes so I am not too sure what is going on. I won’t resubscribe they are not reliable. I would prefer a refund at this point.
Had to look on their Instagram page for more information I’ll share here for potential buyers.
shelflovecrate Hello Shelflovers! We have some updates for you:⠀⠀⠀⠀⠀⠀⠀⠀⠀
1) February Book Onlys have begun shipping. Monthly February boxes will be following. ⠀⠀⠀⠀⠀⠀⠀⠀⠀
2) We have made the decision to discontinue renewals for the foreseeable future. As it becomes more difficult to receive our items, and as the health of our delivery service workers during this time of a pandemic needs to be more important, we have decided to put others before our own brand. We will continue to fulfill the orders we already have from our subscribers, but we will not be taking any more at this time.⠀⠀⠀⠀⠀⠀⠀⠀⠀
For now, our fulfillment center for our overstock shop has not shut it's doors. If you would like to order available past items, you can continue to do so. We will update you if we receive word they are closing their facilities so you may make your best decisions about orders.⠀⠀⠀⠀⠀⠀⠀⠀⠀
Thank you so much Shelflovers for keeping a cool head during this time of crisis. We hope all of your personal libraries have enough books to see you through!
I have yet to receive my box i ordered in January and i havent got it yet. Not satisfied at all. I have contacted them several times and with not response. Its terrible. Worst service ever.
I ordered this subscription before Christmas as a gift. Although it says the boxes are shipped on the 20th of the month, it is now February 8th and the recipient has not yet received anything, nor have I received any notification about the shipment. Not very confidence inspiring! I'll wait to see if I get a helpful response from my question to the seller. If not, I'll be requesting cancellation and a full refund. I hope it works out, as the recipient was really looking forward to getting her box.
Terrible. Cancelled subscription before all had arrived. They don't ship until the 20th of each month. They tell you that up front. What they don't say is how long after it has "shipped", it will finally arrive. Ordered first box on 11/23. It arrived 4 days after it shipped. 12/17/18, got an email stating package was on its way. It never arrived. Decided I was not a fan of the lag on ship time and wanted to look at a different company for future subscriptions. Cancelled the subscription so that my card would not be charged again. Got an email stating my prepaid shipments would still come, but none after that. I never got the second shipment and they never sent out my third. Will never do a subscription with so few reviews as a gift for my kids again. Lesson learned. Hopefully I will get my books or my money.
I really enjoyed my first ShelfLove Crate (August 2018, 'Unlikely Heroes', this is an overdue review) I did order it thinking it had a different book than it did but I still really enjoyed the box and I'm looking forward to reading the book. My favourite item is the Groot popsocket! I'd love to see more popsockets in book subscription boxes! The Doctor Who mug is also epic. My whole family loves Doctor Who (though I haven't watched for a long time) and this mug is so big and cozy that it now belongs with the family mugs for everyone to get use out of it. 😊 . I think this company has really great curation and look forward to ordering more boxes from them. You can check out my unboxing flatlay and keep an eye out for the February 'Warrior Woman' unboxing over on my Bookstagram @bookie_becca.
My daughter and I love this box. We wait patiently (most of the time) for this box to come. My daughter has loved all the extras that have come with each box. Keep up the good work!
I just unboxed my first Shelflove Crate box (September) and I just adore it! I won't spoil what's inside but everything is so different and the books related are some great reads! I can't wait to dive into this month's book, and next month's box!
>definitely subscribe to this, I sure did<
Thank you to everyone at Shelflove!!!!!
OMG! This box! I am ridiculously in love with everything that came in the box! ESPECIALLY the canvas print of Prythian from ACOTAR! This just made this month's box so much better for me! It is absolutely GORGEOUS! And the fact that the book is one that's on my TBR list! SCORE!
The one complaint I have is that they included a print of a quote from the book and spelled 'strength' wrong. But no biggie really. The book and map print totally did it for me!
I will NEVER get rid of my subscription for this book box!
LOVE LOVE LOVE!