After watching a bunch of youtubers open this box and falling in love with the items I thought I would give a try. I think their products are beautiful and well catered. However, this book box has the WORST customer service I have ever experienced. It took them a month, a MONTH, to fulfill an order I placed with them and then once I got it, it was missing an item. Not once did the customer service team contact me to let me know that their shopify was experiencing problems. I had to contact them to see what the hold up was and I was notified by some guy that they were having difficulty fulfilling orders. I would say you subscribe to this box with the risk of never getting it. I am STILL waiting for the box I purchased.
First let me say we are taking your review very seriously. We sincerely apologize for the delays you have experienced. To that end we are looking at ways to better streamline our procedures and processes. We value you as a customer and strive to be transparent about keeping our customers informed. We have not met your expectations and again, we are sorry to have fallen short of what you expected from us. Thank you for your patronage and best wishes that we see you again.
Thank you from us at Shelflovecrate.
I love this box!!!!! I can’t wait to get it every month!!!!
I never received any of the boxes ordered a 3 month subscription in January. Was told it would start in March. I have not even YouTube videos about February 2020 boxes so I am not too sure what is going on. I won’t resubscribe they are not reliable. I would prefer a refund at this point.
Had to look on their Instagram page for more information I’ll share here for potential buyers.
shelflovecrate Hello Shelflovers! We have some updates for you:⠀⠀⠀⠀⠀⠀⠀⠀⠀
1) February Book Onlys have begun shipping. Monthly February boxes will be following. ⠀⠀⠀⠀⠀⠀⠀⠀⠀
2) We have made the decision to discontinue renewals for the foreseeable future. As it becomes more difficult to receive our items, and as the health of our delivery service workers during this time of a pandemic needs to be more important, we have decided to put others before our own brand. We will continue to fulfill the orders we already have from our subscribers, but we will not be taking any more at this time.⠀⠀⠀⠀⠀⠀⠀⠀⠀
For now, our fulfillment center for our overstock shop has not shut it's doors. If you would like to order available past items, you can continue to do so. We will update you if we receive word they are closing their facilities so you may make your best decisions about orders.⠀⠀⠀⠀⠀⠀⠀⠀⠀
Thank you so much Shelflovers for keeping a cool head during this time of crisis. We hope all of your personal libraries have enough books to see you through!
I have yet to receive my box i ordered in January and i havent got it yet. Not satisfied at all. I have contacted them several times and with not response. Its terrible. Worst service ever.
I ordered this subscription before Christmas as a gift. Although it says the boxes are shipped on the 20th of the month, it is now February 8th and the recipient has not yet received anything, nor have I received any notification about the shipment. Not very confidence inspiring! I'll wait to see if I get a helpful response from my question to the seller. If not, I'll be requesting cancellation and a full refund. I hope it works out, as the recipient was really looking forward to getting her box.
Terrible. Cancelled subscription before all had arrived. They don't ship until the 20th of each month. They tell you that up front. What they don't say is how long after it has "shipped", it will finally arrive. Ordered first box on 11/23. It arrived 4 days after it shipped. 12/17/18, got an email stating package was on its way. It never arrived. Decided I was not a fan of the lag on ship time and wanted to look at a different company for future subscriptions. Cancelled the subscription so that my card would not be charged again. Got an email stating my prepaid shipments would still come, but none after that. I never got the second shipment and they never sent out my third. Will never do a subscription with so few reviews as a gift for my kids again. Lesson learned. Hopefully I will get my books or my money.
I really enjoyed my first ShelfLove Crate (August 2018, 'Unlikely Heroes', this is an overdue review) I did order it thinking it had a different book than it did but I still really enjoyed the box and I'm looking forward to reading the book. My favourite item is the Groot popsocket! I'd love to see more popsockets in book subscription boxes! The Doctor Who mug is also epic. My whole family loves Doctor Who (though I haven't watched for a long time) and this mug is so big and cozy that it now belongs with the family mugs for everyone to get use out of it. 😊 . I think this company has really great curation and look forward to ordering more boxes from them. You can check out my unboxing flatlay and keep an eye out for the February 'Warrior Woman' unboxing over on my Bookstagram @bookie_becca.
My daughter and I love this box. We wait patiently (most of the time) for this box to come. My daughter has loved all the extras that have come with each box. Keep up the good work!
I just unboxed my first Shelflove Crate box (September) and I just adore it! I won't spoil what's inside but everything is so different and the books related are some great reads! I can't wait to dive into this month's book, and next month's box!
>definitely subscribe to this, I sure did<
Thank you to everyone at Shelflove!!!!!
This box is absolutely fantastic, you can tell how much thought and love goes into it!
OMG! This box! I am ridiculously in love with everything that came in the box! ESPECIALLY the canvas print of Prythian from ACOTAR! This just made this month's box so much better for me! It is absolutely GORGEOUS! And the fact that the book is one that's on my TBR list! SCORE!
The one complaint I have is that they included a print of a quote from the book and spelled 'strength' wrong. But no biggie really. The book and map print totally did it for me!
I will NEVER get rid of my subscription for this book box!
LOVE LOVE LOVE!
I'm loving Shelflovecrate that are so amazing! Everything i've gotten in the box has been so amazing so far. The books they pick have been such great picks. High quality. Ive gotten two boxes so far. First one was amazing and came with a beautiful wall hanging art. Amazing smelling candle! Stunning tote. They put so much thought and care into these boxes.
Shelflovecrate is the best subscription box I’ve ever gotten. I begged my husband for a sub for Christmas. I’ve never been disappointed. Every month gets better!
Before I chose a sub box to subscribe to, I did my research. LOTS of research. I checked out different companies, reviews, and maybe stalked a few accounts ;) But it was all worth it because in the end I happened across Shelflove Crate and KNEW it was the sub box for me!! As a sci-fi/fantasy geek (and proud of it), this clearly had everything I hoped for with book choices, themes, fandoms, and merch!! And I have yet to be disappointed in a single box. Believe me, I don't say that lightly. :)
Shelflove Crate is my favorite YA box by far. I love every box, every item! You definitely get your money's worth and then some.
Every box I get from Shelflovecrate does not disappoint. I like the variety of items: thinking putty/slime, journals, socks and candles. Items are high quality. The selected books are always 3-5 star reads.
You can tell the contents of the box are assembled and packaged with care. Customer service is quick and courteous. Big fan of this box.
I have received two Shelflove Crates and am still in love with them both. I like bookish textiles and the December and January crates did not disappoint in that regard. The items look great in pictures and the books have been great reads. I don't always read my crate books right away but Shelflove was the exception. Looking forward to more!
I'm so in love with Septembers box. I'm a big space nerd so this box caught my love right when I openened it. I'm wearing the socks right now. The book sounds so amazing and I love the little pin. Also extra brownie points for the little bag with the quote "May we meet again" on it which is from my favorite tv show. 10/10 recommend.
Absolutely in love with this crate it showed up quickly and had awesome goodies like a stardust pillow case, star string lights, a pocket mirror, a candel, bath milk, and a few other little goodies. And i loved the theme and i like the book so far. Im super excited to order more crates.
Great box, love all the goodies and super excited about this book
I've only gotten a few boxes from them. I usually get the "book only" option just because I'm picky about merch from any box. They seem to have a good selection of curated items and most seem to be pretty good quality. The boxes I've received, I've enjoyed. Their special edition boxes are always amazing.
I do not recommend SHelfLove as I have been very disappointed with my ShelfLove subscription. In February 2019 I was signed up for my first box but, due to my own fault, I only received the book [I’d accidentally signed up for book only]. The support staff was very helpful and had that three-month subscription canceled and was signed up for the actual box subscription staring in April. This is where the issues began.
March of 2019 there was an issue with the items; apparently the mugs were broken and they needed a new shipment, hence a delay. Total fine and understandable. Weeks later, when it finally did ship, my tracking was “pre-shipment” for over a week. I emailed and was assured my box would be there soon. Nothing. A few days later I receive a mass email saying the shipper messed up and the boxes were never shipped. Eventually everyone got together and shipped the March box. Received it in April.
April comes. EXACTLY the same issue. My shipment is listed as in “pre-shipment” for over a week. I email and am assured at first that the boxes have shipped and my tracking will update. Received a mass email on April 30th saying there was a “stock error” and items were “held in customs.” The email assured that they were “extremely frustrated at this time, and can assure you we have been working with our new packing facility to prepare to make the move as seamless as possible.” It...
We enjoyed each of the boxes we received. Most of the items in each box were interesting and/or unique. We have decided not to renew just due to managing budgets. Unfortunately, it appears there is an automatic renewal and it is not easy to cancel. Hence why I gave it 3 stars. I have sent a note and hope for a quick response.
I just canceled this subscription because I’m a male reader and a lot of things that come in the boxes are kinda aimed towards younger girls it feels like to me. I always end up giving a lot of the stuff to my younger sister