They did everything they could to help me and if customer service was all that mattered, they'd get all the support I could give.
Unfortunately due to the Pandemic, my parcels have been lost in transit.
They have responded with a refund which is very appreciated and unfortunate. As I was truly anticipating the delicious flavours of our subscription.
They were honest from the first sign of trouble and tried their best to resolve the situation, unfortunately, out of their control.
Thanks for taking a moment to leave your thoughts and comments. It's unfortunate that right now we've seen an unreasonable increase in the shipping time and quality of shipping for our international customers. We'll speak with you directly so we can get your membership sorted out. If there is anything else I can help you with please don't hesitate to reach out to us and we'll get you taken care of.
Simple Loose Leaf Tea Co
I love the box itself! Getting 4 samples of really good tea each month is so exciting, and I love what the company stands for! Shipping could be a bit faster, as when you order your first box the money will come out but you wont get your box until a month later. Otherwise, keep them coming!
Overall, the presentation and selection were good. However, I couldn't use the Genmaicha Green tea because of an allergy to corn so I gave it to my roommate. She LOVED this tea. And, I've had Lady Grey tea multiple times so that tea was nothing new. The Qi Lan Oolong and Blood Orange herbal teas are both new to me which is what I was looking for in this subscription. Blood Orange tea lives up to its name and the flavor is good!
Nice selection. Love the information on each of the teas included in the box. I tried the two in the box I have never had and loved them both. I do like that I received two teas I knew and two teas I got to discover
I was extremely happy with my box. The tea looks and smells amazing!
Great variety of teas! Really love this monthly
Box — would love a few more tea bags with the box...
This is a nice, straightforward subscription that allows you to sample different teas each month. I only wish they had a way for you to choose specific flavors to opt out of that you know you don't like, so no tea would be wasted. Other than that, I really enjoyed it.
I quite enjoy getting new teas each month and with them a few tea bags for easy use. They all come with excellent discriptions and also instructions for the best way to make the tea. I would only point out that you will always be given a green tea and a black tea with your monthly subscription and cannot ask for a substitution. Great customer service as well
Tea is one of my favorite things in life, so having a variety of loose leaf teas sent every month is right up my alley. Simple Loose Leaf is reasonably priced for the amount of product received. I would prefer all of the teas to contain caffeine, but also realize there are people who might only want teas without caffeine. I do wish there was a way to customize tea preferences. I'm not particularly a fan of chai tea, but have received it, and I generally find fruity teas to be a bit too sweet. That being said, I have loved more of their teas than I have had ones I didn't particularly like. Would recommend to tea drinkers with an open mind that are willing to try a variety of teas.
I loved the loose leaf tea box! It came with teas I've never even heard of, but somehow became my favorite! The teas all come in small taster portions so if you really don't like a flavor you dont feel like you're wasting more than a cup. The only downside I came across in this box is they send you these little pouches to put your tea leaves into to steep. I love this idea, but there are only 2 of them in each box. Maybe for the first month of each subscription a small metal tea steeper would be a great addition. Overall, I love the idea of a tea subscription and I recommend it to anyone who likes tea.
I was pleased with my tea box. This would be great for someone new to loose leaf teas and looking to try them out. I received pretty standard flavors and nothing that just blew me away. They were good quality and for a good price, so I would definitely order again.
When I first joined Simple Loose Leaf tea it sometimes took quite some time to receive tea I ordered through the shop. However, recently this has changed from about three weeks to one or two. I think the quality of tea has stayed the same, and I would say its better quality than Teavana. Unfortunately it can be challenging to buy large quantities of tea and the shop changes the tea selections they have which is both great and terrible. If you really like a tea you have to stock up on it as much as possible because it might not still be there six months later. However I am happy with my subscription and feel that they give a great variety. I just wish there were more teas to select from consistently!
I've been receiving this subscription for several months, and the selection is always great--a good mix of herbal/green/black teas. While the bags are fairly small, they are still enough to brew several pots of tea, especially if you brew the leaves twice. My only complaint is the tea shop doesn't seem to stock all the teas that come in the boxes. There have been a few teas I loved so much I wanted to order again, but not all the teas are available on their website.
I got this as a part of a gift for one of my bridesmaids - she enjoys trying new loose leaf teas quite a bit. She loved it! The only reason I'm not giving it 5 stars is that there wasn't an easy way to give a gift. Instead I had to create an order, put her information in, and then make sure canceled the order before it automatically renewed. If there was an easy gift option, this would have been 5-star perfect!
I got this as a gift for my mom - she loves the plain black teas, and the rest she gives to my sister-in-law or keeps for guests. From the description, I had expected more of a selection of plain teas as she isn't a big fan of the fruitier ones. However, I got a great deal, there is always something in the box that she likes, and she loves receiving it even if she doesn't love all of the teas.
This tea subscription is perfect for anyone new to better tea. Each month we receive four different varieties, with educational explanations and suggestions for brew temperature and time. The first month provides steeping supplies and we regularly get sustainable, reusable bags. There is enough of each tea to share with several. When you decide you want much more of a particular tea, you have a great discount on the purchase of more. Just be sure to taste it before the month is up or you may miss out on the discount. Love the variety. Finding tea in my mailbox makes my week.
Jacquie is right when she says they only give you enough for about 2 cups each. They give you roughly 2 tablespoons of each tea, and the quality is good enough that you can brew each tablespoon twice before the flavor is too washed out, but doing the math that's still only 16-24 cups, most decidedly NOT 30.
That being said, this tea is absolutely delicious. Even the types of tea I'm not a fan of I find myself trying simply because the quality they send you is amazing. This is the way tea should be made.
I've been getting this box for about 8 months and love it. The tea is usually strong enough to use less than what you would normally. I haven't counted my cups, rather the variety I have enjoyed. I've tried other subscription teas that is more like drinking potpourri. Yuck. This box I've enjoyed all but one so far. 👍👍
Through Simple Loose Leaf, I have discovered and enjoyed so many teas! I really appreciated the little box every month. My only issue was when I tried to buy subscriptions as gifts for friends. The process (and the website) was unnecessarily complicated and difficult to navigate, not to mention that it was unclear to both me and the giftees that they had to "claim" the gift through email before they would receive the tea. Plus, there was confusion over addresses. Andrew helped us sort through all of that, and he was really quick to respond, which I appreciate. I just wish they made the process simpler, so his help would not have been necessary!
I like the idea and the fact that you get a good selection for tasting without much wasting if one doesn't like a specific product. I wished there was an option to select only one herbal tea as I'm not that find of "mint" flavored, and roiboos.
I was told about Simple Loose Leaf by my aunt and loved the box she had received all the tea smelled and tasted wonderful, when I got home I ordered my own I'm just waiting for it to arrive! So excited.
I really enjoy my subscription. I love that it is an easy way to try new teas.
My first box had a strange assortment of teas. Although it was fun to try some teas that I normally wouldn't, I really found only one of the four palatable. I was, however, delighted with the reusable tea bags.