We live in the U.K. and considering this company is from the US it gets to us easily and quickly. The owner is such a sweetheart, she follows us on insta and genuinely cares about her customers. We love our boxes every month and it’s so fun to get stuff from the US that we don’t see over here! My ratties love all the products they get. My only con is that shipping makes the box quite pricey :( but that obviously can’t be helped.