This company has no customer service whatsoever. I've contacted them on multiple occasions and they never respond. I've even contacted Cratejoy about their lack of communication. I ordered a 3-month gift subscription and never received an email that my boxes shipped out. Never got a response when I asked if the box was shipped and Cratejoy says that this company doesn't use any sort of tracking information for their deliveries. If I don't get my boxes I will be filing a complaint with my bank against this company, especially since they don't respond whatsoever in any capacity.

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sent as gift, continued to be billed

Jun 15, 2018

Stephanie

3 Reviews

Subscribed for 6 months

Overall

I have purchased this as a gift twice for my mother. The second time I purchased as a gift, three months later I was billed again and have not been able to receive a refund. I have made 5 attempts to the company to resolve the issue with no response. I previously gave the company a 5 star review bc they had been so quick to answer my questions. Idk what has happened but customer service has declined.

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