Q: I am having problems logging on to the makeup questionnaire.Asked by Darla J., June 2019
We do not have a questionnaire yet because we allow you to pick the exact shades you like.
If you're on our social media, the spoliers are posted and allow you to comment the exact shade you like.
Q: I just subscribed and curious to what colors I need to choose from and for whatAsked by Adriana F., December 2019
Q: I had a 3 month subscription apr- June. Renewed in July for 3 more months. I still haven't received my July box. I have emailed and chatted on the app at least 4 times asking for a tracking number. Can I receive an answer or a refund ?Asked by Nicole S., August 2019
This are the same people that own beat face box, i had the same problem hit them up on that site they are on cratejoy too. They have 2 boxes on here.
The owner of slayglam has mentioned that she doesn't always receive her messages from cratejoy. I believe that is why she asks people to contact her through other ways.
I think you should put it on here if you have talked to someone 4 different times on the social media. It's funny how they say please don't put it on the crate joy site...whyshouldn't she???. People need to know that you all need to work on your customer service! Now i think that they have a great subscription, but things need to be taken care of better!!!
I apologize to hear your box is lost! We would definitely resolve the issue please message us or email us! Please do not use the cratejoy portal.
Q: When will you be compensating your international customers? I ordered in November 2020, it is now 6 months and no products, only a lot of lost money. Asked by Monica E., May 2021
I got my first slay glam box for August and I love it. The eyeshadow palette is full of great colors. I’m a single mom on a budget so this box is perfect since I also happen to love makeup. With every box having a palette included this is just right for me. I was able to customize my lipstick and eyeliner to a color I selected. And it’s just perfect for me. I only don’t like that it takes quite a bit to arrive. But it’s worth the wait !!
SlayGlam is one of my favorite Beauty Subscription Boxes! They have the best customer service. Anytime I’ve had a problem, they fix it and make it right. They have the prettiest eyeshadow palettes and usually only makeup which is my favorite part! We don’t have to worry like with Boxycharm where only the promoters get the good Boxes and products. SlayGlam gives us all equal opportunity to get the same or close to the same products. Shipping has been much longer than I’d like but they had an issue with their shipping company so they had to switch. In the past their shipping was super reliable and on time. They are a great company. Woman owned and super affordable. I love their little pink purse boxes they usually have but they are going to release a new version of it that’s a bit bigger and better! The owner is super nice and relatable. She’s down to earth and really cares about her clients and subscribers. I could go on and on about Everything I love about SlayGlam but instead you should go subscribe for yourself! You won’t regret it! I am a SlayGlam’r and proud of it. Thank you SlayGlam for being an excellent company who actually cares about their subscribers and customers. Unlike Boxycharm. Who doesn’t care. Lol You guys rock SlayGlam! Can’t wait to see what you come up with next!!
Feb 20, 2021 update: the tracking number I received doesn't work, supposedly things were being shipped on Feb 5th, but I still haven't recieved anything.
Didn't reply to emails for over a month, and finally contacted me today after I made a huge fuss on social media.
Basically they said with the recent Covid issues they are having an influx of emails and are trying to deal with them. The international shipping has been a major issue for them and they offered additional boxes to my order to make it right. However, I will not be changing my on star review until I start to receive the product. I will keep my review updated as things progress.
Update May 2021 - Still nothing.
Been over a year trying to get 2 months that have been bought, they won't message back nothing :( I don't have money to loose so this is a big deal cause I live in Canada and with the conversion and the shipping it's an expensive box. Not fair to pay for something and they treat you like the plague and that YOU DID SOMETHING WRONG :(
Never received any of the 3 month subscription boxes I ordered in August 2020, still waiting in January 2021
I paid $117 for a three month subscription and never even received the first box. I tried to email several times as well as leaving a message on your Facebook page and still not a single response. I'd give a zero obviously if I could.
Thanks for your review and sorry it has taken a while to get your boxes. We did pause our May and April billing as well as shipping to get caught up. Rest assured you did not get scammed and you will get all the boxes plus more. Thanks so much for sunscribing! You will be emailed a tracking soon.
I ordered a 3 month subscription in early December 2020 and have never received a box. I paid for the combo box. I have sent several emails and tried to work with the company but still as if today March 5, 2021 I have NOT received a single box from them. I am so very disappointed as this was a gift for one of my granddaughters and all 15 of my other grandchildren have ALL received a box each month for 3 months. Every time I email them they are so sorry and it will go out immediately and still nothing. NOTHING!!
Hello Lisa! Sorry to hear that you have no yet received your combo box! We will look into this issue and issue tracking today! Also, we will issue a free box for the delay for your grandchild! Sorry for the error. We appreciate your business!
It took a while to receive the box slay. I don't know if I'm going to receive for the month of May. Because I just received my first box in the last of the month of April . I will like for more information.
I signed up for this box 6 weeks ago. I quickly cancelled once I realized that they utilize social media to make choices instead of a profile quiz . I didn’t love that, so I decided not to continue forward. It wasn’t a big deal and would have likely signed up again I’d that had been offered in the future. All of the pictures posted on Facebook support the idea that this box is worth it. They offer great products and was kind of bummed that I cancelled, but I knew that I would at least get the box I paid for. However, it’s been about 7 weeks since I signed up and I still haven’t gotten the box that I paid for. They don’t offer refunds. I signed up for 4 other sub boxes the day I signed up for this one, and I’ve not only gotten all of those boxes, but I also have started receiving all the April boxes as well. I have yet to even get a tracking number for this box. They make sure that social media influencers get their boxes first ( free advertising) but they don’t seem to even send boxes to paying subscribers. I am starting to think that this is a complete scam. I won’t be signing up again and will be reporting them to the BBB if I don’t receive a response from the multiple emails I’ve sent to their non existent customer service team.
Hello! Thank you for your review and feedback! Although it is not the best, it helps us improve our service. We are in the process of sending out March boxes as we do not have an April box. We used that time to reset our shipping schedule. As much as we love our social media influencers, we currently have bot sent them their boxes. Rest assured we are not a scam as we have been in business over 2 years. We were the first box to offer true customization. At this time, our platform is undergoing changes so everyone is getting the same box that is advertised as we have no variations. Please reach out to our team for assistance. Thank you for trying us...
the shipping and dealing with slay glam was manged very poorly, they barely answered, and when they do, they kept on promising me things that didn't happen (the box will be shipped on next Monday, on next Wednesday, at the end of next week by the latest etc.) it took them more them a month and half to ship my box, and even when i did receive (finally) my tracking email, it showed that my box wasn't shipped from the mailing center or whatever for another 3 weeks
We apologize it took so long to receive your box during the pandemic. We made a decision to cancel our May box in order to catch up. We apologize the quality was not up to par. We appreciate your subscription and thank you for your review as it helps us better our business.