Q: I am having problems logging on to the makeup questionnaire.Asked by Darla J., June 2019
We do not have a questionnaire yet because we allow you to pick the exact shades you like.
If you're on our social media, the spoliers are posted and allow you to comment the exact shade you like.
Q: I had a 3 month subscription apr- June. Renewed in July for 3 more months. I still haven't received my July box. I have emailed and chatted on the app at least 4 times asking for a tracking number. Can I receive an answer or a refund ?Asked by Nicole S., August 2019
This are the same people that own beat face box, i had the same problem hit them up on that site they are on cratejoy too. They have 2 boxes on here.
The owner of slayglam has mentioned that she doesn't always receive her messages from cratejoy. I believe that is why she asks people to contact her through other ways.
I think you should put it on here if you have talked to someone 4 different times on the social media. It's funny how they say please don't put it on the crate joy site...whyshouldn't she???. People need to know that you all need to work on your customer service! Now i think that they have a great subscription, but things need to be taken care of better!!!
I apologize to hear your box is lost! We would definitely resolve the issue please message us or email us! Please do not use the cratejoy portal.
Q: Can you change the date your payment comes out like on the 2nd of each monthAsked by Paula A., February 2020
Q: Can you change your payment date to the 2nd Asked by Paula A., February 2020
Ive changed my review because I received my package yes it was a little bit late. That was the fault of a postal service and not slay glam. All of the products I received were beautiful, amazing and over all made me very happy.
You will be receiving your package. We ship all month long. If you need a due date change before the next billing cycle feel free to email us. Due to the Christmas Holidays we have a delay in our delivery times. We apologize for the inconvenience. You will be getting a tracking number. Also, you have the ability to skip a month and unskip a month if you want to wait to ensure you get your package and are 100% satisfied with our subscription. Thanks for subscribing!
I got my first slay glam box for August and I love it. The eyeshadow palette is full of great colors. I’m a single mom on a budget so this box is perfect since I also happen to love makeup. With every box having a palette included this is just right for me. I was able to customize my lipstick and eyeliner to a color I selected. And it’s just perfect for me. I only don’t like that it takes quite a bit to arrive. But it’s worth the wait !!
Best box so far..
I Love this subscription, the gal that runs it really puts her heart into it to get us great products, I've had it for about 6 months and have loved every box, thank you!!!!
Was very pleased with what I got and the quality of it.
I recieved my first box in December. I absolutely loved it!!
I love my subscription to slayglambox
I love this box it is well thought out IG:bbcook87
The retail value of this is always pretty good, but there are usually brands in it that I think way over inflate their retail values. Shipping is odd and I never know when to expect it. You usually get to customize one product. However, you have to watch social media because you never know when those options will pop up. Not everyone is active on social media, so I’d love to see an email go out to let people know it’s time and then you can respond to that email. The packaging is something that has been discussed a lot. My box comes crushed every single month. Some people don’t mind it and some do. The owner says it’s because it’s light and shipping will increase if it’s changed. Why not use a light bubble mailer? I have seen this suggested more than once, I could see if it were for environmental reasons, but bubble wrap is always used inside, so it’s not that. I have had several months to get an opinion of the box, and my ratings are mostly based on shipping and curation. I mention the other things just to give a full review of what to expect. I get a lot of subscription boxes, and many of them are beauty. This one is decent and worth a try if you have been thinking about subscribing but are on the fence, but I also think there could be improvements that would make it better.
I love slay glam box amazing products, great price and outstanding customer service!