Q: I am having problems logging on to the makeup questionnaire.Asked by Darla J., June 2019
We do not have a questionnaire yet because we allow you to pick the exact shades you like.
If you're on our social media, the spoliers are posted and allow you to comment the exact shade you like.
Q: I had a 3 month subscription apr- June. Renewed in July for 3 more months. I still haven't received my July box. I have emailed and chatted on the app at least 4 times asking for a tracking number. Can I receive an answer or a refund ?Asked by Nicole S., August 2019
This are the same people that own beat face box, i had the same problem hit them up on that site they are on cratejoy too. They have 2 boxes on here.
The owner of slayglam has mentioned that she doesn't always receive her messages from cratejoy. I believe that is why she asks people to contact her through other ways.
I think you should put it on here if you have talked to someone 4 different times on the social media. It's funny how they say please don't put it on the crate joy site...whyshouldn't she???. People need to know that you all need to work on your customer service! Now i think that they have a great subscription, but things need to be taken care of better!!!
I apologize to hear your box is lost! We would definitely resolve the issue please message us or email us! Please do not use the cratejoy portal.
Q: Can you change the date your payment comes out like on the 2nd of each monthAsked by Paula A., February 2020
Q: Can you change your payment date to the 2nd Asked by Paula A., February 2020
Ive changed my review because I received my package yes it was a little bit late. That was the fault of a postal service and not slay glam. All of the products I received were beautiful, amazing and over all made me very happy.
You will be receiving your package. We ship all month long. If you need a due date change before the next billing cycle feel free to email us. Due to the Christmas Holidays we have a delay in our delivery times. We apologize for the inconvenience. You will be getting a tracking number. Also, you have the ability to skip a month and unskip a month if you want to wait to ensure you get your package and are 100% satisfied with our subscription. Thanks for subscribing!
I got my first slay glam box for August and I love it. The eyeshadow palette is full of great colors. I’m a single mom on a budget so this box is perfect since I also happen to love makeup. With every box having a palette included this is just right for me. I was able to customize my lipstick and eyeliner to a color I selected. And it’s just perfect for me. I only don’t like that it takes quite a bit to arrive. But it’s worth the wait !!
the shipping and dealing with slay glam was manged very poorly, they barely answered, and when they do, they kept on promising me things that didn't happen (the box will be shipped on next Monday, on next Wednesday, at the end of next week by the latest etc.) it took them more them a month and half to ship my box, and even when i did receive (finally) my tracking email, it showed that my box wasn't shipped from the mailing center or whatever for another 3 weeks!
the products are pretty poor quality as well.
canceled after 1 month.
We apologize it took so long to receive your box during the pandemic. We made a decision to cancel our May box in order to catch up. We apologize the quality was not up to par. We appreciate your subscription and thank you for your review as it helps us better our business.
Best box so far..
I Love this subscription, the gal that runs it really puts her heart into it to get us great products, I've had it for about 6 months and have loved every box, thank you!!!!
Was very pleased with what I got and the quality of it.
I recieved my first box in December. I absolutely loved it!!
It took a while to receive the box slay. I don't know if I'm going to receive for the month of May. Because I just received my first box in the last of the month of April . I will like for more information.
Love love love!! All makeup no skincare! No repeat expire products like other boxes.
I'm not sure what to think yet. So far at the start of this subscription, I already have a negative perception of this service. I did place my order and contacted Slay Glam to try and get a status update becaude nothing shows up under my account. I contacted them through email 3 times and did finally get a response stating it should be sent soon. I guess I will have to wait and see. I may change this review after I get an update and recieve the box. I am not so sure it's going to be worth my money. Again I shall see. I don't want to be negative at all, but so far, not doing so good.