Color Curate Bag (Monthly Subscription) reviewsReviews
Write a Review4.2
Average Subscriber RatingSo Susan Lip Love Sent DEFECTIVE Product
May 02, 2017
Amy C.
I received my 2nd month of the So Susan Lip Love subscription and the "$12 value" cosmetic bag was defective. It was sewn crooked, so one of the letters was cut off and the words were an inch off-center. Contacted So Susan, they asked me to send photos, which I did, then they said they'll only replace it if I paid for insured and traceable shipping back to them. So the company sent me a defective product and wants me to pay to fix it?? They even tried to justify it by saying that the bags are hand-sewn (probably by underpaid sweatshop employees in a third world country) and are unique...does not give you the liberty to sew them crooked with lettering cut off! I've asked for a refund of my remaining subscription and they said nope - I'm forced to accept another 4 months of their defective merchandise. They've since stopped responding to my emails and posts. VERY UNPROFESSIONAL. Advice: 1) DO NOT EVER PREPAY FOR A LONG-TERM SUBSCRIPTION, 2) BUY AT YOUR OWN RISK, 3) PRAY THAT YOU DON'T HAVE AN ISSUE AND HAVE TO DEAL WITH RUDE CUSTOMER SERVICE REPS. I will be filing a chargeback with my credit card and reporting them to the attorney's general's office for unfair business practices.
Verified Purchase
used before sent to me? GROSS.
Jun 05, 2019
Kim F.
i like the products, but mine had a big thumbprint in my bronzer, which indicates that they are not selling 100% new products.
Verified Purchase
cancel
Mar 28, 2019
Annie J.
get back to me asap i dont want to be charged on next thing or even this first one. $45.00 is too much for me
Verified Purchase
NO WAY TO CANCEL IT.
Jul 11, 2020
April C.
Don't. I have tried to cancel this for two months. They make it next to impossible and do not respond to inquiries. Just keep taking the money out of your account. I WILL be reversing charges.
Verified Purchase
Disappointing
Jun 22, 2017
Kirren W.
;( Typo on the bag - hard to see past that.