Half the items were damaged. The highlighter box was completely crushed with the highlighter tube broken open at the seam along the bottom and oozed out all over the tube and inside of the box. The eye color palette mirror was broken. Not impressed with the packaging of the products and the treatment by the shippers. If I could figure out how to conceal this I certainly would!!! I pay a subscription for broken items every month...
Where do I start? I ordered my first box. In the value.. 12.00 for a makeup bag? Noo. I get 40 or 50 bags from ipsy every year. That's not added in the value.. I received 4. Tiny items. An eye shadow.. It must have been very old.. Because the eyeshadow was not even glued in the tiny little container. Broken. Lovely..my first box. I was not impressed. At all. I figured for sure is get a little palette. I get a lot of subscriptions..i guess I expected more.... This is not fabulous. I cancelled. I can't believe my eye shadow was broken.
Why change a good thing?used to love this bag, lovely products cute bag, and importantly a quick turnaround, I used to get this back around three or four days after payment had left my account. But now the sorting office has been moved to America and after two weeks from payment I still don't have my bag.
It wasn't that the items was all that bad (I like a coupleitems) but I ordered the limited edition bag and they sent me the wrong bag. Not only that, but when they sent me the wrong bag they didn't send me the April or May bag (and it's May) they sent me the February bag. So my 2 stars is because they sent the wrong bag. I did like a couple things in the bag so I gave them a 2 stars instead of a 1 star.
It seems the only item actually by "So Susan" was the buffing brush, which I like. The brightest red lipstick I've ever seen was clown - like silly. It is not my color, especially at 44 with red hair. The black brow powder.. What were they thinking?? The magic frosting is good for my 14yr old daughter and I find it funny that this company counts a bag they design and put their name on as a product. Very disappointed I bought a 6 month sub. I'd love to cancel.