Q: When is my subscription billed?Asked by John B., September 2020
Q: When is my subscription going to be shipped?Asked by John B., September 2020
Q: What is the last day that I can subscribe to get this month's box?Asked by John B., September 2020
Q: What do I do if the items don't fit? Asked by John B., September 2020
My husband loved them!! The first shipment took a little while to get here but other than that, they are really great socks!
Several days after my last review--and my cancellation of service--I finally received an auto-notification that a package from Sockbox had shipped. In due course I got a pair of socks and a cheery note, with no indication or acknowledgement that I had ever contacted them, had any questions, etc. As of this writing, there has still been no direct contact from Sockbox in response to my emails.
This is truly a shame, because the socks themselves were as advertised, and of good quality; the $12 monthly fee + $2 shipping is about what I would pay were I to order this exact same pair of socks from the maker directly. I've been trying out several sock subscriptions, and the pair from Sockbox was by far the favorite among those I received. Had my experience dealing with Sockbox been more positive, I would almost certainly still be a subscriber.
Unfortunately, their lack of clarity and lack of communication go beyond what I am prepared to deal with in a subscription service. If you choose to subscribe, be aware that nothing will be shipped to you until at least the following month, and do not place any real dependence on being able to contact the service with concerns.
I subscribed on a month-to-month plan. Sockbox's shipping policy as described on Cratejoy is that they send out a package on the 15th of every month. After waiting in vain for a few weeks, I attempted to contact them through Cratejoy to see if I'd misunderstood. No response. I went to their website, where I learned (after searching for a bit) that first-time subscribers should expect to receive their socks on the 15th of the following month. I contacted Sockbox through their website to point out the discrepancy, suggest they change their stated shipping policy, and confirm when to expect my pair of socks. No response. Both the website and Cratejoy state that socks should arrive within 7 days of the 15th. It's the 22nd, and to date there has been no package, no communication from Sockbox, and no indication that anything has been shipped. Since I am days away from being billed a third time, I've decided to cut line. Like the reviewer below, I was forced to give a single star in order to review. I would give no stars if I could; this has been a wholly frustrating and unsatisfactory experience.
I order a 3-month subscription for "Mens Crazy Socks" as a Christmas gift - obviously meant for a man. The first order they shipped to the gift recipient was a pair of women's socks with a packing slip printed for a woman and a personal message written by her family. The person I ordered the gift for sent them an e-mail and they responded promptly with the following message:
"From: Sockbox Support <firstname.lastname@example.org>
Sent: Tuesday, January 2, 2018 8:23:38 PM
Subject: Re: Contact Us - Sockbox
I do apologize for this mistake! We will get
you a new shipment out with your proper Mens Crazy pair of
socks. Is there anything else we can do?
Happy New Year!
Two months went by and we never received a replacement pair of socks, nor were the original socks requested in return. We would have been happy to return the socks if they paid for shipping given the fact they made the mistake, however, they did not request the socks to be returned. Because the recipient never received a replacement, I decided to contact the company myself. I have since contacted the seller 4 more times and I have not received a reply to any of my e-mails regarding this issue. I paid a total of $42 for what turned out to be two pairs of men's socks and a pair of women's socks that the gift recipient will never use. I do not recommend this company and I would give zero stars if possible.
I was charged twice and never received a package. Sockbox has not responded to my emails.