I order a 3-month subscription for "Mens Crazy Socks" as a Christmas gift - obviously meant for a man. The first order they shipped to the gift recipient was a pair of women's socks with a packing slip printed for a woman and a personal message written by her family. The person I ordered the gift for sent them an e-mail and they responded promptly with the following message:
"From: Sockbox Support <firstname.lastname@example.org>
Sent: Tuesday, January 2, 2018 8:23:38 PM
Subject: Re: Contact Us - Sockbox
I do apologize for this mistake! We will get
you a new shipment out with your proper Mens Crazy pair of
socks. Is there anything else we can do?
Happy New Year!
Two months went by and we never received a replacement pair of socks, nor were the original socks requested in return. We would have been happy to return the socks if they paid for shipping given the fact they made the mistake, however, they did not request the socks to be returned. Because the recipient never received a replacement, I decided to contact the company myself. I have since contacted the seller 4 more times and I have not received a reply to any of my e-mails regarding this issue. I paid a total of $42 for what turned out to be two pairs of men's socks and a pair of women's socks that the gift recipient will never use. I do not recommend this company and I would give zero stars if possible.
I subscribed on a month-to-month plan. Sockbox's shipping policy as described on Cratejoy is that they send out a package on the 15th of every month. After waiting in vain for a few weeks, I attempted to contact them through Cratejoy to see if I'd misunderstood. No response. I went to their website, where I learned (after searching for a bit) that first-time subscribers should expect to receive their socks on the 15th of the following month. I contacted Sockbox through their website to point out the discrepancy, suggest they change their stated shipping policy, and confirm when to expect my pair of socks. No response. Both the website and Cratejoy state that socks should arrive within 7 days of the 15th. It's the 22nd, and to date there has been no package, no communication from Sockbox, and no indication that anything has been shipped. Since I am days away from being billed a third time, I've decided to cut line. Like the reviewer below, I was forced to give a single star in order to review. I would give no stars if I could; this has been a wholly frustrating and unsatisfactory experience.