Q: If I subscribed and wanted to cancel what is the process? I've had horrible experiences with a couple subscription beauty companies :( so now I double check with other subscribers Asked by Jollean G., June 2020
Q: When is the monthly billing date?Asked by Michael K., October 2019
I was billed on Oct 11 for my November box
Q: If I order now would I be able to get an October box? Asked by Nicole T., October 2019
The box octuber is until end of the month octuber.
Q: Why is it you said my box was in transit but Ive never received it, I never received my box & when I look in my account, there’s no refund. I’m contacting the BBB & attorney general for theft & fraudAsked by Dawn M., October 2020
This box is worth the money. Love what they put in it! Always a great mixture of kawaii and trendy. Only downfall is there is no Description of products but if you use google translate app you can get a good enough translation to understand the product and how to use it. Was so sad I couldn’t subscribe anymore but I know I’ll be coming back to this one in the future!
This IS a really GREAT value! I'm definitely happy with all of the products received! This is probably the best beauty/skincare subscription for the money that I have received. The only problem is that it does take a while to ship. I did cancel my renewal before receiving my first box to see if I liked it, before I was charged again and I'm impressed! I plan on renewing again! ❤️
I placed 2 orders with Sooni. They billed me for both and failed to send the products! I did not even get an email confirmation, and good luck trying to contact them (check out their website and try it, lol). I had to have my bank refund the sale. The person at the bank said that this company is “on their list” for charging and not delivering anything. Customers, you’ve been warned! Don’t be a fool like me!
Responsive seller. Great product, was thrilled with the contents, great value for $$. Great customer service.
I love this box its very cheap for all u get and its very high quality items they never disappoint me for sure i so look forward to this box every month
I subscribe to a lot of beauty boxes and this one is a winner! You always get full sized products, sheet masks and the curation is great. I have loved everything I have tried. The value well exceeds the price. Plus, it is fun discovering products I could have never have found on my own. Shipping is fast and customer service is very helpful. HIGHLY RECOMMEND!!!
Such a nice little box so well put together.it’s the right amount of beauty products so you don’t get overwhelmed. Every month I anxiously await my new box
I love these boxes every month. However it’d be amazing to have some of the products with English translations for those who only English like myself😅
This is the first subscription box that I've found actually gives value for money. Amazing products for the price, and all things I will use. Other subscriptions boxes have several items I have no use for and often the shipping to Canada isn't worth it, but even with the shipping price you are getting a good deal. Even better if you're in the US and don't have to pay shipping!
This people stole my money. Pay 2 months and NO boxes. Don't buy. They will steel your money. They don't even answer all the messages inquiring my boxes.