Q: If I subscribed and wanted to cancel what is the process? I've had horrible experiences with a couple subscription beauty companies :( so now I double check with other subscribers Asked by Jollean G., June 2020
It was a chore,I wouldn't recommend it.They claim you can cancel anytime,but they make it difficult..I had to end up emailing CrateJoy to get it cancelled.I hate to have to give you a negative answer,but I wouldn't want you to have to go through the aggrevation..nobody should.
I just ordered me my first one, after I ordered.I canceled right after I let them know it's cause I'm gonna be moving & if I liked it. I'll reorder after I move in my new place.
Q: When is the monthly billing date?Asked by Michael K., October 2019
I was billed on Oct 11 for my November box
Q: If I order now would I be able to get an October box? Asked by Nicole T., October 2019
The box octuber is until end of the month octuber.
Q: Can I get a subscription for every 2 months instead of monthly?Asked by Nati K., September 2021
No answers yet! Be the first to help by adding an answer below.
Really nice box ! Great products especially love the dual ended eye brown pencil and the moisturizer is very good quality !! Super cute and well worth the money!
I dod not receive my first delivery and sent a message to cratejoy stating so
I was very pleased with my first Sooni Mini Pouch box. I received three full size items, two deluxe samples and two facial masks. Also one protective mask for Covid 19 prevention, which I think was a thoughtful touch! All but one product has instructions in English. The products are good quality, and the deluxe sample Snail moisturizer will surely last me one month or more, so definitely worth what I paid for the box. Thank you Sooni!
Edit: My second Sooni Mini Pouch box included a full size serum! Loving it all!
I love all my products! Especially the shimmery body oil.
I ordered my first box around Aug 4 and now it is Sept 4 and I can see on my account that i will be billed Sept 11 for my next box, but the Aug 4 box has not been sent yet.
First box mailed to the wrong address...this was a gift from me and was mailed to me....hopefully the second box will go to the correct address.
I got this out of curiosity and I am in love with this box. I think for the full sized products the price is pretty good for it. I have had no issues no damages or anything and I'm completely satisfied. The only thing is you have to look up certain items to know what it is but overall I love this box!
I still like the Sooni Pouch, but I feel like it used to be better than it is now. I could be wrong, but its just my feeling. I did like what they put in my box this month and think they are quality products. I like that they gave one piece each shipment of a full size set of products, so now I have a complete set and really see what the products do when paired.
Hi Carin thank you so much for your review. Can you send me an email at the Sooni Pouch website so we can chat about this ? I would love to read your thoughts on this.
The Sooni Pouch Team
I'll say the same thing I said about another sheet mask pouch I subscribe to (FaceTory)
Random Korean sheet masks just as I suspected and wanted. 😉
I love sheet mask subscriptions and I don't even mind if sometimes I get ones that I won't use, I give them to my 13 year old daughter and she loves them 💖
I hardly use any sort of American brand skincare items anymore since I discovered K beauty. Ever since I started the 10 step Korean skincare routine my face has never looked better! Not even when I was 20! And I was 20...well, let's just say it was a looong time ago 😅
The selection was varied but I wasn’t impressed
Ivy please send me an email at help at soonipouch dot com. I am curious what kind of products you would like to see. Crate Joy does not allow us to put email addresses in messaging .
The Sooni Pouch Team
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